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ServiceNow IT Service Management Application Designer

Location Bengaluru, India
Posted 14-September-2021
Description

Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com

Project Role :Application Designer
Project Role Description :Assist in defining requirements and designing applications to meet business process and application requirements.
Management Level :10
Work Experience :4-6 years
Work location :Bengaluru
Must Have Skills :ServiceNow IT Service Management
Good To Have Skills :Servicenow Tools Administration

Job Requirements :
Key Responsibilities : a-Configure Workflows in the ServiceNow platform b-Ensuring service support delivery like 1st 2nd 3rd line support for all incident and problem related activities for the service c-Resolving ad hoc challenges including break fix d-Work with release/version upgrades

Technical Experience : a-Good understanding of ServiceNow Development Platform including, but not limited to, ITSM, Change Management, Custom Development, etc b-Minimum 3 years of experience with Service-Now Worked on Service Now applications scoped and global applications c-Worked with 3rd party integrations d-Worked on Incident management, problem management, change management and knowledge management e-Troubleshooting Service Now performance issues Worked on ITSM, ITOM or HR

Professional Attributes : a-Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum

Educational Qualification : a-Bachelors Degree in Computer Science/IT/Engineering or related field

Additional Information : Trained: ServiceNow ITSM Fundamentals Trained: Fundamentals, HR ,Scripting Mandatory:ServiceNow CSA
Qualifications
15 years of full time education

 
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