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Sr. Software Engineer/COO IT

Location Pune, India
Posted 14-September-2021

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), were leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.

Role Purpose:
This role is an individual contributor role as part of Workforce Management Services Team. The role holder is expected to have excellent analytical capabilities in terms of data and business processes. Role holder is expected to analyze data and drive actions to enable various workforce processes. Role holder is also expected to support various workforce management related operational processes pertaining to onboarding, off boarding and various sub-processes to streamline the end user experience. This role is expected to work closely with the Workforce Management Team and be an effective and collaborative team playerdrive effective cross functional coordination, constructively challenge where required and ensure integrity at all times.

Principal responsibilities

Excellent analytical skills combined with strong written and verbal communication skillsStakeholder ManagementBuild a strong relationship with GB/GF Transformation Leads, HR, Vendor Account Managers and Partners for effective management of objectives. Work collaboratively with owners and stakeholders of other key work-streamsTechnology / Tools Implementation - Work with various teams for effective adoption of Technology Tools (Pioneer, Taleo. Fieldglass, Vendor Portal, Discover) and leverage tools effectively to support the various workforce processes within IT organization.MI Reporting -. Work with Discover team for automation of manual reports by providing timely requirements, testing and drive usage of workforce related reports among stakeholders. Ensure Daily check on quality of upload data and the outputs. Reconciliation activities on a regular basis to capture the inputs from various stakeholders covering GBGFs, Vendors, HR and ensure the data is upto date in our source systems.Workforce Analytics ReconciliationResponsible for Workforce Analytics and ensuring data breaks across various workforce management systems are resolved on BAU basis. Work with stakeholders to drive actions based on workforce analytics available on reporting platformDiscover.Continuous Improvement Initiatives - Identification of strategic and operational improvements opportunities for Workforce management and drive implementation.Qualifications


All staff are responsible for ensuring the effectiveness of the controls that are in place to manage the risks in the processes and activities that they undertake in their day to day role.


Management of conduct is a critical component of all our business activities including, for example, the Groups strategy and business models, our culture and behaviors, our interaction with customers, our financial markets operations, and our governance and oversight processes. HSBCs approach to conduct is designed to ensure we deliver fair outcomes for our customers and do not disrupt the orderly and transparent operation of financial markets.

Focus on conduct is integral to HSBCs values and principles, and supports the Groups strategy for sustainable growth and streamlining of business processes and procedures.

HSBC has defined the Global Outcomes relating to Conduct which must be delivered by Global Lines of Business, HOST and the Global Functions. The 15 Global Outcomes are located within the document in this link:

Whilst all 15 Global Outcomes apply across the organization, there are more dominant or relevant Outcomes which relate to specific roles. Below is an indicative guide to show which Outcomes are more likely to apply to this job description. All roles within the organization should adhere to the Outcomes and the local regulatory standards and requirements relating to the markets in which they operate. It is mandatory that the conduct outcomes are included in the profiles and must not be amended.

Strategy Business Models 1. Our strategy, business models, and the decisions we make deliver fair treatment of customers and do not disrupt market integrity No

Culture Behaviours

2. Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate Yes

3. Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets Yes

4. We are open to challenge, we acknowledge when things go wrong, we fix things and we learn from our mistakes Yes

5. We reward and incentivise performance, behaviours and attitudes which deliver the fair treatment of customers and uphold market integrity Yes


6. We know our customers and understand their needs-we actively listen to them and ask the right questions No

7. Our products are designed to meet the different needs of our customers, to be competitive and to be understandable No

8. Our products and services provide a balanced exchange of value between HSBC and our customers No

9. Throughout our sales and servicing we are efficient, transparent and customer focused No


10. We manage our products and services so that our customers experience is in line with the expectations we set No

11. We seek to prevent and will proactively identify actions and behaviours that constitute market misconduct, and respond appropriately Yes

12. Trades are executed in a timely, clear and controlled manner ensuring that optimal execution is achieved for our customers and that HSBC trades are not manipulative No

13. We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse Yes

Governance Oversight

14. Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity Yes

15. We engage with regulatory bodies in a timely, open and transparent manner No
Youll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

**Issued By HSBC Software Development Centre***

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