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ArcSight -Technical Support Engineer

Location Bengaluru, India
Posted 14-September-2021
Job Description:
At Micro Focus, everything we do is based on a simple idea: The fastest way to get results is to
build on what you have. Our software solutions enable organizations to do just that. Secure and
scalable, with analytics built in, they bridge the gap between existing and emerging ITfasttracking
digital transformations across DevOps, Hybrid IT, Security, and Predictive Analytics. In
the race to innovate, Micro Focus customers have the clear advantage. Our portfolio spans the
following areas: DevOps | IT Operations| Cloud | Security | Info Governance | Big Data, Machine
Learning, Analytics

Who We Are
Micro Focus is one of the worlds largest enterprise software providers, delivering the missioncritical
software that keeps the digital world running. We combine pragmatism, discipline, and
customer-centric innovation to deliver trusted, proven solutions that customers need in order to
succeed in todays rapidly evolving marketplace. Thats high tech without the drama

Technical Skills

At least 2-3 years of experience in supporting Enterprise Software products and Customer SupportSound knowledge of Linux or UNIX variants and Windows Servers (2012, 2016 or latest)1-2 years of Database experience (MSSQL, Oracle, SQL)At least 2 years of experience in technology areas of Kafka, Kubernates, Docker.1-2 years of experience with troubleshooting network related issuesKnowledge of web servers (Apache, IIS) and application servers (Tomcat/Jboss)System or Network Administration experience is a plusGood knowledge in HA (Cluster), Storage NetworkingGood knowledge and understanding of any search technology including Regular Expressions (RegEx)Cloud technology knowledge (Azure, AWS) is highly desirable Soft SkillsCertification in CISSP, Security Content Management is a plusExperience working with ArcSight products is a plusSelf-motivated and passionate about delivering proactive, responsive and credible service to customersStrong verbal, written, and interpersonal communication skills with the ability to communicate technical information effectivelyWilling to take ownership of customer issue to find the root cause and provide solutionsAbility to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectivesFluency in English is a mustFluency in other languages is desirable EducationMasters or Bachelors degree in Computer Science or equivalent verifiable work experienceRole Responsibilities

Work with customers to resolve their complex/Escalated technical issues byHave lab systems set up or available for help with issuesAbility to duplicate problems and/or customer environmentsCreates knowledge content (videos, KBs, social media etc.) and contributes to Micro Focus online communityProactively assist internal/external customer to avoid problem occurrence.Participates in projects for the team and/or organization.Perform onsite customer visits to help troubleshoot issues.Capable of working under pressure and multitask in fast paced environment where priorities can shift quickly#LI-VM1


Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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