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Senior Support Analyst - Intellimatch

Location Chennai, India
Posted 14-September-2021
Description
About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking Services) and Corporate Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :
SSC Recon offer a framework enabling technical and functional standardization of reconciliations in order to maintain productivity and quality to the users. SSC Recon works for both CIB and BP2S mtier for various department across globe to serve the reconciliation needs for both control and financial reconciliations.

Job Title:
Senior Support Analyst

Date:
9th Aug 2021

Department:
CIB Production - SSC Reconciliation BP2SChennai

Location:
Chennai

Business Line / Function:
Reports to:
(Direct)

Manager

Grade:
(if applicable)

(Functional)

Manager

Number of Direct Reports:
NA

Directorship / Registration:
NA

Position Purpose

This production support position is to ensure that the BP2S Intellimatch production application is supported and maintained and all issues/incidents are timely resolved.

Responsibilities

Direct Responsibilities
Efficient in application (from Intellimatch 9.1 to 9.2.7. to 19.4)
Fix issues arising from migration and help with IT and user queries.
In charge of the user issues and requirements processing (access connections, data distribution issues, queries and extractions needs)
End user functional support
Analyze and fix issues raised by clients (Operations/Finance)
Ensure internal and external communication about the incidents/ service requests/ changes impacting the application landscape
Monitor End to End execution
Propose improvements related to the support activity (including but not limited to batch performance, change management, service requests production incidents)
Log Issues and Resolution processes.

Contributing Responsibilities
To be able to conduct trainings within the team.
Understand Incident , Problem and Change Management.
Technical Behavioral Competencies

Technical Competencies :
Primary:
Knowledge of Intellimatch 9.1 R2 / 9.2.7./19.4
Upgrade/migrate INM application to latest OS and SQL with supporting ETL elements.
SQL (requests (insert, update, delete), joins, stored procedures, indexes, views)
Knowledge of software development lifecycle (SDLC) activities
Knowledge on Crystal Report

Secondary:
Knowledge on any ETL tool

Behavioral Competencies:
Must be able to work closely with end users and developers
Expected to work in night shift from 10 pm to 6 am IST on rotational basis.
Effective Communication, Rigour, Method, Autonomy, Patience.
Reactivity Ability to understand problems and situations and to draw out logical conclusions.
Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Client focused

Communication skills - oral written

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Choose an item.

Choose an item.

Education Level:
Bachelor Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)

To be able to cover 3 shifts including night coverage for 6 days a week.

na

 
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