MyPage is a personalized page based on your interests.The page is customized to help you to find content that matters you the most.


I'm not curious
2

Data Analyst - Workforce Planning & Analytics

Location Memphis, United States
Posted 14-September-2021
Description

One of our large clients is seeking 2 Sr. Data Analysts for Workforce Planning & Scheduling to sit REMOTE. This individual will be responsible for the forecasting, resource planning, scheduling, and reporting of the agent resources and customer interactions. Leverages cross-divisional relationships and coordinates with Enterprise Operations Mass Marketed Programs team and Direct Marketing Team. Conducts and provides analytical guidance to meet business needs.


Masters degree

Experience working in a blended call center (both inbound and outbound)

Knowledge of SQL
4+ years experience in workforce management, workforce planning, workforce analytics, telecommunications, WFM

o A current or previous workforce manager or WFM manager who is okay being an individual contributor would be perfect for this role

Experience developing staff models

Ability to develop financial forecast and prepare reports

o Ability to forecast in the Back Office will work

Experience supporting an inContact software (NICE preferred but any will do)

o Other examples of inContact software Avaya, Genesys, Odigo, Talkdesk, Five9

Proficient with Excel

Related Posts:

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
Hidden Image Url