Application Support Analysts (2) are required by this specialist professional services business focused on improving their existing industry-leading, consumer-facing product suite. Reporting to the Senior Application Manager you will be responsible for providing support on a wide variety of applications across the Applications & Platform portfolio, understanding the importance of incidents and potential business impact.
You'll be responsible for -
1st/2nd line support on Applications & Platforms Incident resolution in line with Service Level Guidelines Incident logging/categorisation, ticket creation Service requests resolution Updating of Service Management applications Work closely Application Analysts to ensure the volume of tickets are reduced Updating user guides Support access control auditing Ticket escalation to Application Analysts/Managers where required Improving processes, introducing automation where required
Ideally you can demonstrate experience of -
Application and/or service desk support Excellent customer service skills High level of problem solving CRM platform support Integrations/API connectivity desirable
This represents a great opportunity to join a growing organisation and add real value. Please contact me for a full job spec and detailed conversation about the business and their future plans..* Please not that post-Covid restrictions there will be a requirement for travel around various offices in the UK.*