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Software Engineer Test II

Location Salt Lake City, United States
Posted 23-September-2021
QA Engineer- Cloud Analytics Team

Location: Salt Lake City, Utah

A QA Engineer within the NICE CEA Cloud Analytics group is responsible for evaluating the overall quality of the linguistic software and machine learning models driving NICEs state-of-the-art natural language processing technology. You will perform manual and automated testing to ensure the highest level of quality and timely deliveries to the Cloud Analytics Platform.

As a QA Engineer, a typical day might include the following:
Perform various levels of testing for linguistic software and machine learning models including functional, usability, insights generation and regression testingDesigning, optimizing and executing test plans and test cases based on business requirements and functional specificationsMaintain and expand automated testing framework and testsWrite and execute manual test cases File detailed user stories and bugs Assist in the compilation and curation of linguistic corpora for development and testingCommunicate QA results, risks and project status to management team as well as other stake-holdersFollowing and executing on team-specified done criteria for testing featuresInteracting closely with product managers, computational linguists, machine learning engineers and software developers, offering suggestions and ideas for improving the quality of productsBecoming a platform expert within the CXone Analytics application

To land this gig youll need:
Bachelors degree in Computer Science, Computational Linguistics, Data Science, or equivalent work experienceDemonstrated experience in software development, testing or quality assuranceExperience using large linguistic corpora and big dataProgramming or scripting experience (Python, Java, C#)Knowledge of Window/Linux OS and command-line toolsStrong analytical skills and problem-solving abilitiesFamiliarity with bug tracking systems such as TFS or JiraAbility to communicate effectively in English with team members and peers abroadDetail oriented and discerning thinkingAbility to work independently and with teams

Bonus experience:
Experience with natural language understanding, computational linguistics experience or experience with machine learning tools and techniquesExperience with contact centers, analytics, or business intelligenceProficiency in Microsoft Excel (understanding of formulas, pivot tables, VLOOKUP, etc.)Experience with Docker, AWS/Azure/Google CloudExperience writing SQL statementsFluency in a foreign language

ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the worlds #1 cloud customer experience platform, NICE inContact CXoneu2122, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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