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Customer Delivery Architect

Location Bengaluru, India
Posted 25-September-2021
Job description

Amazon Web Services (AWS) is hiring senior-level Customer Delivery Architects (CDA) in our Customer Segment Professional Services group.

The Customer Delivery Architect (CDA) is a new growth role within the Professional Services umbrella, and is principally oriented around a qualify-deliver-manage model. The CDA is responsible for partnering with the Professional Services leadership to dive deep into enterprise customers business challenge, to collaboratively propose and pre-qualify a particular set of outcomes that would result from a formal Professional Services engagement. Thereafter, the CDA remains meaningfully engaged with that customer, Amazon team and project/program to ensure high-value, predictable, and successful delivery.

This is not a pure consultant role, nor is it a pure selling role. It is an individual with a unique hybrid of AWS platform expertise and hands-on building, coupled with cross-industry business acumen, including a heavy dose of passion for continued knowledge acquisition and growth, obsession for customers, and their success using AWS that will align well with the desired outcomes to be produced.

The CDA role is customer-facing. CDAs are members of the AWS customer segment team, and travel to customer locations is required.

In partnership with the Professional Services customer practice manager, formulate and execute strategies to accelerate customer outcomes through AWS Professional Services engagements.
Engage with customer business and IT executives to define and execute enterprise-level cloud transformation programs and help create compelling business cases for the transition to the Cloud by identifying motivators and drivers that unlock business value for our customers.
Lead pre-sales architectural discussions and design workshops with customers, and understand customers technical requirements deeply.
Develop Professional Services project proposals and SOWs, and work with Professional Services account managers to develop detailed task plans, effort estimates, and delivery timelines.
Guide and manage the delivery of strategic professional services engagements.
Form strategic relationships with AWS technology and Systems Integrator partners.

10years of design, implementation, or consulting experience with distributed applications
10years of architecture experience in infrastructure, databases, or application development
Broad-based understanding of cloud platform services, cloud-native architectures, and cloud infrastructure
Bachelors Degree or equivalent experience

PREFERRED QUALIFICATIONS7years relevant experience in technology/software sales, pre-sales, or consulting
Experience migrating or transforming legacy customer solutions to the cloud and/or operating solutions built on AWS
Expertise in Cloud Infra, DevOps, Big Data, Machine Learning, or Serverless Computing
Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers
Infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, Powershell)
Demonstrated ability to adapt to new technologies and learn quickly

Job details


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