A rapidly growing Technology Company requires a Network and Firewall Support Engineer. You will provide high quality technical and network support services, ensuring that the security and network integrity of the infrastructure is maintained and that user requirements are met within business Service Level Agreements.
Provide customer focused IT support to the region, ensuring the delivery of high quality IT operational services Ensure that IT incidents, problems, service and change requests are completed within business agreed Service Level Management Frameworks Prioritize incidents based on their business impact Ensure on-going Security and Network compliance in accordance with end customer policies. Investigate, analyse and resolve any network and security issues/concerns. Perform regular reviews and audits of systems, system logs, security logs and account management to ensure compliance with Policies and SOPs. Notify ICT Business Solutions management of any security related incidents. Maintain all network and security diagrams, inventories and documentation. Use Problem Management tools and techniques to identify the root cause of problems and select appropriate means of resolution. Monitor resolution of problems to ensure that Operating Level Agreements (OLA's) are met and escalate to the Technical Support Manager when this is not the case. Form part of the on-call rota. Work closely with the ICT Helpdesk to identify network and security problems. Work closely with project managers on the delivery of projects.
5+ years' experience in Network Administration. Demonstrable experience of CISCO Networking Technology, including routing, switching, LAN/WAN/WLAN. Cisco Software Defined Access (SDA) exposure highly desirable. Palo Alto Next Generation Firewall experience mandatory Exposure to Checkpoint Firewall and IPS/IDS Technologies AWS/Azure Cloud experience SDN Networks including Cisco DNAC integration with ISE & Stealthwatch
Excellent interpersonal relationship/customer management skills. Strong service provider customer-focused approach (a willingness to go the extra mile' to achieve customer satisfaction). Highly Analytical and customer focused. Technical knowledge of IT solutions, systems, communication, security and networks.
This role comes with an excellent salary and benefits package. Including, 24 days holiday a year, flexible working and subsidized gym membership.