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Director, Impact Measurement and Learning

Location New York City (Manhattan), United States
Posted 25-September-2021
Business Unit Description

Understanding and utilizing OATS' Theory of Change, the Director of Impact Measurement and Learning will lead the development and implementation of data systems and tools to advance our ability to design and implement world class programs and products that support older adults and their interactions with technology. Overseeing OATS' outcome measurement function, this role will have the opportunity to reshape the framework by which we're collecting, analyzing, communicating and ultimately using impact data to improve programs and activities. The role will serve as a key member of the leadership team overseeing all data collection, analysis and organization learning. More information about hour current approach to data and outcomes available here:

Develop and implement a learning system that includes identification and full use of insights from OATS and other programs experiences. Write/produce highly engaging reports on learnings for internal and external audiences. Reports will synthesize findings, showcase compelling narratives and have highly polished visual representation.

Orchestrate OATS' impact framework for work with participating seniors and partners institutions, developing tools and processes specifically for quantitative and qualitative data collection and analysis. Design new and enhance existing impact measurement systems to ensure the OATS is collecting the optimal information on program outcomes and in the best possible ways to clearly verify and articulate the impact of OATS programs.

Research and Product/Program Development

Establish OATS as a verified thought leader - one of the top five groups nationally in terms of groups from which to get the best information and insight on seniors and their aging;

Conduct ongoing analysis of internal and external data to help share short and long-term strategies across the organization;

Lead the aggregation and trending of data to create new and refine products and services. Leverage internal and external research & analysis to identify areas of opportunity and growth in programming;

Establish and execute a regular research agenda on a variety of high-level topics such as trends in engaging older adults, how to measure success in direct service trainers, optimal environments for new programs;

Engage with program teams to help them envision and embed creative methods for impact measurement into the solutions they're delivering to our partners at the prototype, pilot, and implementation phases;

Impact Data Measurement

Work with teams throughout the organization to help define and embed creative methods and tools for impact measurement into programs and activities;

Analyze, synthesize, and produce key insights and reporting that can inform multiple audiences across the organization-from key leadership, board of directors, staff and external stakeholders.

Develop dashboard(s) and data visualizations for key users to better explore, analyze, and visualize their data to help understand, communicate, and improve outcomes;

Interface and collaborate with AARP Data Analytics team where appropriate

Master's degree required; PhD preferred

10+ years' experience in data analysis, applied research and outcomes measurement; experience in a social impact setting preferred;

Excellent communication and writing skills, with a keen ability to synthesize and present complex data in a simple, compelling, meaningful way. Ability to produce beautiful and top-notch data visualization is preferred;

Possess strong analytical, evaluation design, and methodological skills, and utilizes 'right-fit' methods for a broad range of quantitative and qualitative approaches to OATS programs;

Demonstrates passion for design thinking and utilizes multiple practices to address social innovation programming;

Experience supporting programs and program staff in the use of data to improve the results of services;

Knowledge of non-profit data management systems; specifically, Salesforce and Qualtrics required. Familiarity with SPSS, SAA and Tableau preferred
Compensation and Benefits

AARP offers competitive benefits with a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition; tuition reimbursement; among others. Visit for more information.

As a result of the COVID pandemic, all interviews will be held virtually and all non-essential employees will continue to work remotely until further notice.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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