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Senior Software Engineer

Location Mumbai, India
Posted 28-September-2021
Job description

The team also provides support to the GIS CST AEI PKI team, application team and users across all LOBs and regions.


TLS Certificate Administration (iCA, DigiCert and Entrust)
Review and Process external Certificate requests
Third Party Certificate Management (tracking expiry to prevent outages)
Revoke Internal and external TLS Certificates
Track all LTM Certificates (internal and external against renewal SLA)
Screen Certificate renewals (verify attestations and approvals) - via Remedy
Process bulk revocation requests - via Nexus
Domain and OU Administration - registering in Banks CA
Audit remediation in partnership with PKI team
Testing Venafi releases in partnership with vendor and engineering
Certificate owner consulting and support
24x7 On-call support for production issues

Client Certificate Administration (iCA, DigiCert and Entrust)
Review and process S/MIME, Corporate Customer CA certificate requests
VPN assistance with cert lock outs or basic troubleshooting via Remedy
Revoke Certificates if there is a termination or security event
Monthly and on demand reporting

PKI Support and Code Signing: (CSAS Portal)
Provide support for Safe access for PKI team (US Only)
Signing ceremony (auditor or key holder for PKI CA changes (US Only)
Perform offline signing w/Corporate Code Signing Certificate for file types

MFA Support and Operations
Token inventory management and reporting
Routine operational engagement with vendors (OneSpan, Yubico, DHL)
Fulfillment of Security USB Key and Security Card Orders (DP276)
Manage bulk order requests (Provisioning, AD updates)
Training and support documentation (SPOCs, InfoSafe, Support personnel)
SCM and SafePass MFA Admin Portal (requirements, TAR list, testing)

Production Support/Operations
Provide support for end-users, SPOCs, Service Desks via Mailbox and Remedy
Provide white glove service for Executive escalations
Problem management, Incident Management and escalations
Level 1/2/3 support and 24x7 on-call support
Communications (to all key stakeholders)


Education : Graduate
Certification : NA
Exp Range : 4-5 years

Foundational Skills:-

Certificate administration and management experience
Problem solver with strong work ethic
Strong written/oral communications skills
Demonstrates high analytical ability
Client service, support and troubleshooting
Ability to perform and manage operational procedures
Understanding of the underlying technology, processes and systems
Experience and willingness to work across time zones (globally)
Risk Management

Desired Skills:

2-3 years of Certificate administration and management experience
1-3 years of application support
1-3 years of technical support and troubleshooting
Knowledge of PKI, Certificates, Tokens and associated technologies
Knowledge of Venafi or comparable certificate management system
Min 4 to 5 Years.

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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