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Support Engineer - Remote - 12 Months (RL6010)

Location Remote/UK Wide, United Kingdom
Posted 02-October-2021
Description

Support Engineer - Remote - 12 Months (RL6010)

Do you know a Junior Support Engineer looking for work? 12-month remote contract opportunity

We are looking for a team of Junior Support Engineers to take on a 12 month opportunity, working remotely. Therefore we thought we would ask our contractor community if they know any junior technicians looking for work. Do you know anyone who might be interested? We have positions available for French, German, Spanish and Turkish speakers. Here are the details, please feel free to forward them on:

Location: Remote
Duration: 12 months
Start Date: ASAP
Rate: 125- 150/day

Position Summary:
Function as the main support technical expert for a specific Company's products or services. Be the person responsible for resolving the customers' technical incidents using your own expertise and extensive cooperation with the Company's Engineering departments. Craft solutions, submit bug reports, coordinate complex tasks with other teams (Engineering, QA, DCO, Product Management), communicate with the customers to their complete satisfaction.

Responsibilities:

Work on resolving various technical incidents for the Company's customers involving various software, networking and hardware environments. Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment. Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc). Maintain deep knowledge of Company operations to support client requests effectively. Interact with various departments to analyze and resolve problems; Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance. Develop documentation regarding installation, upgrades, support, and compatibility issues.

Skills and Experience:

Fluent English (both oral and written, Upper Intermediate as minimum); Native fluency in one of the following languages: French, German, Spanish or Turkish. Network professional (know how to use Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers); Windows Server professional (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer); Linux/UNIX professional (application and configuration management; RHCSA as a baseline; CLI power user); Virtualization professional (know how to deploy and manage Virtual Machines on VMware ESXi/Microsoft Hyper-V clusters); Business applications professional (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers); Good communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues; Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues.

To apply for this Support Engineer contract job, please click the button below and submit your latest CV.
Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience.
Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.

 
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