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IT Service Reporting Analyst

Location york, United Kingdom
Posted 04-January-2022
Description

We require an IT Service Reporting Analyst to own & drive IT Service Reporting for; extracting data from our Service Management Tool, and other IT Systems, collating into Monthly & Quarterly Service Reports for IT Management. The Reports feed up to key Business Stakeholders and the Board, facing Reports & Board Reports that illustrate the Monthly Service.

This is an initial 6 months contract role. (Duration is very likely to extend)

Ideally the candidate will be from an ITIL Service Management background with a strong Reporting background. Part of the IT Team in York or Colchester; they will need to provide accurate and timely IT Service Metrics & IT Reporting. Collate & produce IT Service Reports for our internal IT Service Team. Producing Monthly & Quarterly Service Reports, for our IT Management Team, our Business Functions, including HIC Board Reporting. The MI Analyst will be responsible for the ownership, creation and analysis of bespoke MI reports and will be responsible for managing the end-to-end process of creating monthly MI reports, ensuring timely and accurate delivery of the Service Reports. This role may also include Business facing interaction, and participation in IT & Business meetings. The ideal candidate will have previous experience of data management and management information reporting. Have advanced Excel for data manipulation and reporting, with a working knowledge of dashboard creation, 'nested pivot tables', 'multi-criteria, nested and Indirect lookups', 'multi-criteria sumproducts' and 'multi-criteria sumifs'. Previous experience in managing and manipulating IT Service data would be ideal, but we can be flexible to consider candidates with relevant experience from a different background. Proficient user of PowerPoint, Tableau & PowerBI, with strong attention to detail, and the ability to communicate effectively with others.

 
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