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Associate/Analyst, Business Intelligence & Analytics Lead, Customer Centre

Location Singapore, Singapore
Posted 26-June-2022
Description
Associate/Analyst, Business Intelligence & Analytics Lead, Customer Centre, Consumer Banking Operation, Technology & Operations - ( WD39890 )

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Accountabilities & Responsibilities

Support Key Functional Stakeholders within SG Customer Centre through Data Analyses conducted
Apply statistical approaches and perform exploratory data analysis
Strong Business Acumen/Knowledge to prioritize business needs & promote effective analysis for respective stakeholders
Derive hypothesis and perform data iterations to promote effectiveness of data analysis & to proactively identify meaningful data insights for stakeholder recommendations
Prototype, build and regularly maintain/enhance dashboards across visualization tools (e.g. Qlikview, Tableau) via AGILE methodology to promote data transparency and empowering users with data self-serve opportunities across the Centre, embedding good UX design into data visualization tools to enable intuitive sharing of data
Ensure alignment of key reporting metrics across dashboards and data outputs
Execute and deliver assigned projects that supports pillars of CCTR Transformational Journey
Collaborate and cross support Regional Customer Centre partners in sharing of best practices
Support Business Analytics Manager in overseeing the teams initiatives and tracks

Requirements

Preferably at least 4 years of experience in a business analyst function
Mathematical/Statistical Knowledge (Basic Statistics and Relational Studies including ANOVA, Chi-Square, Clustering etc; Predictive Algorithms expertise would be an advantage)
Programming Knowledge, in particular Qlikview/Tableau, Python and SQL
Prior experience in leadership/mentoring(both formal/informal capacities) are preferred
Related experience in process improvements, project management and leading change management would be an advantage

Core Competencies

Strong problem-solving skills with the ability to develop a structured approach to identifying & solving data issues.
Excited to deal with numbers with clear and structured logical thinking
Enthusiastic to uncover new opportunities to regarding new datasets collection and exploration
Meticulous and analytical to make informed decisions from data
Creative in sourcing for new data, taking a different lens on black data and in problem solving while adhering to data compliance guidelines
Excellent written and verbal communication skills
Proactive in conducting research, running experiments and performing iterations
Ability to see beyond the parameters of a single project to identify patterns, risks, trends and strategic context more broadly within the organization
Structured and motivated individual with good time management to oversee/ manage or prioritize multiple timelines
High adaptability to handle new analytical projects
Integrity and maturity to manage the sensitivity of data
Ability to work collaboratively as part of a team

Technical Competencies

SQL & Qlikview
Data storytelling (would be advantageous)
SQL Coding Expertise
Knowledge in Python
Knowledge in Qlikview/Tableau
Proficient in MS Office (Excel and PowerPoint)
Experience
Min 4 to 7 Years.

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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