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Providing Troubleshooting Support for Windows Users

Course Summary

It can be challenging troubleshooting problems with Windows, so knowing how to translate this into support for end users can be essential. This course teaches you to work with PC users to diagnose and troubleshoot problems on Microsoft Windows.

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    Course Syllabus

    Course Overview
    - 1m 45s

    —Course Overview 1m 45s
    How You Support Windows Users
    - 19m 7s

    —Course Introduction 1m 41s
    —Module Introduction 0m 47s
    —What Is This IT Support Thing Anyway? 4m 27s
    —How You Support Local Users 2m 27s
    —How You Support Remote Users by Phone 3m 53s
    —How You Support Remote Users Online 3m 58s
    —Summary 1m 52s
    Providing Quality Support to Users
    - 21m 45s
    Providing Local and Remote Support
    - 39m 15s

Course Fee:
USD 29

Course Type:


Course Status:



1 - 4 hours / week

This course is listed under Development & Implementations Community

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