Help Desk Essentials: Customer Interaction
Pluralsight
Course Summary
Learn valuable soft skills and customer service skills for working on an IT help desk.
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Course Description
This course will help improve the soft skills and customer service skills of both new and existing IT help desk employees.
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Course Syllabus
Introduction- 3m 32s
—Introduction 3m 32sPerceptions- 26m 37s
—Perceptions Introduction 2m 22s
—Customer Perceptions 7m 18s
—IT Helpdesk Employee Perceptions 9m 22s
—The Business (IT Helpdesk Employer) Perceptions 5m 49s
—Summary 1m 44sLanguage- 46m 0sCommunication- 29m 17sCall Opening- 17m 38sThe Body of the Call- 40m 34sClosing the Call- 18m 37sAfter the Call- 22m 1s
This course is listed under
Project & Service Management
Community
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