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Help Desk Essentials: Customer Interaction

Course Summary

Learn valuable soft skills and customer service skills for working on an IT help desk.


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    Course Syllabus

    Introduction
    - 3m 32s

    —Introduction 3m 32s
    Perceptions
    - 26m 37s

    —Perceptions Introduction 2m 22s
    —Customer Perceptions 7m 18s
    —IT Helpdesk Employee Perceptions 9m 22s
    —The Business (IT Helpdesk Employer) Perceptions 5m 49s
    —Summary 1m 44s
    Language
    - 46m 0s
    Communication
    - 29m 17s
    Call Opening
    - 17m 38s
    The Body of the Call
    - 40m 34s
    Closing the Call
    - 18m 37s
    After the Call
    - 22m 1s


Course Fee:
USD 29

Course Type:

Self-Study

Course Status:

Active

Workload:

1 - 4 hours / week

This course is listed under Project & Service Management Community

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Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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