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Service Architectures and Configuration Management

Course Summary

This is an introductory course on designing service architectures and developing a CMDB. ITIL is a registered trade mark of AXELOS Limited.


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    Course Syllabus

    ITIL® Overview
    - 29m 48s

    —Introduction 1m 58s
    —Service Management Principles 2m 32s
    —Examples of Services 6m 28s
    —Value from the Customer Point of View 8m 28s
    —Utility and Warranty 6m 2s
    —Summary 4m 17s
    Process Review
    - 22m 6s

    —Process Overview 3m 42s
    —Processes and Functions 3m 40s
    —Critical Success Factors 10m 33s
    —Process Maturity 4m 9s
    Configuration Management Database (CMDB)
    - 19m 36s
    CMDB Strategies
    - 14m 25s
    Service Asset and Configuration Management
    - 11m 21s
    Service Asset and Configuration Management - Example
    - 13m 44s
    CMDB Construction
    - 15m 1s
    Conclusion and Summary
    - 4m 54s


Course Fee:
USD 29

Course Type:

Self-Study

Course Status:

Active

Workload:

1 - 4 hours / week

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