Service Architectures and Configuration Management

Pluralsight

Course Summary

This is an introductory course on designing service architectures and developing a CMDB. ITIL is a registered trade mark of AXELOS Limited.

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Course Description

This course provides an overview of service architectures, the configuration management process, and the CMDB design principles. This course is based on ITIL® framework best practices and highlights real life challenges and opportunities in the industry. The ITIL® foundations course or equivalent experience is recommended as a prerequisite.

Course Description

This course provides an overview of service architectures, the configuration management process, and the CMDB design principles. This course is based on ITIL® framework best practices and highlights real life challenges and opportunities in the industry. The ITIL® foundations course or equivalent experience is recommended as a prerequisite.

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Course Syllabus

ITIL® Overview
- 29m 48s

—Introduction 1m 58s
—Service Management Principles 2m 32s
—Examples of Services 6m 28s
—Value from the Customer Point of View 8m 28s
—Utility and Warranty 6m 2s
—Summary 4m 17s

Process Review
- 22m 6s

—Process Overview 3m 42s
—Processes and Functions 3m 40s
—Critical Success Factors 10m 33s
—Process Maturity 4m 9s

Configuration Management Database (CMDB)
- 19m 36s

—CMDB Overview 6m 55s
—Configuration Items and Classes 6m 4s
—Challenges With the CMDB 6m 36s

CMDB Strategies
- 14m 25s

—Strategic Questions 6m 13s
—Data Requirements 3m 17s
—Building a Service Architecture 4m 53s

Service Asset and Configuration Management
- 11m 21s

—Service Asset and Configuration Management Process 4m 24s
—Activity Model for Configuration Management 6m 56s

Service Asset and Configuration Management - Example
- 13m 44s

—Types of Changes 5m 12s
—Interfaces to Change Management 4m 3s
—Configuration Drift 4m 28s

CMDB Construction
- 15m 1s

—Planning the CMDB 2m 20s
—CMDB Challenges 2m 54s
—CMDB Design Approach 3m 27s
—CMDB Design Examples 6m 19s

Conclusion and Summary
- 4m 54s

—Summary of Course 4m 54s

Course Fee:

USD 29

Course Type:	Self-Study
Course Status:	Active
Workload:	1 - 4 hours / week

This course is listed under Development & Implementations , Data & Information Management , Networks & IT Infrastructure , Project & Service Management and Hardware Community