ITIL® Foundations
Pluralsight
Course Summary
IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. This course is designed to help individuals prepare for the ITIL® Foundations Certification examination. ITIL is a registered trade mark of AXELOS Limited.
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Course Description
This course is designed to help individuals prepare for the ITIL® Foundations Certification examination. IT Infrastructure Library is a framework for IT Service Management best practices and can apply to any organization, large or small. Instruction will detail foundation level material surrounding concepts and terminology used in the ITIL® Service Lifecycle. Prerequisites: While there are no mandatory prerequisites, ITIL® does recommend certification candidates attend formal training. ITIL® is a Registered Trade Mark of the Cabinet Office.
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Course Syllabus
Introduction to ITIL®- 11m 12s
—Introduction 0m 49s
—What is ITIL®? 1m 42s
—ITIL® Benefits 0m 49s
—Understanding ITIL® Certification Levels 2m 2s
—Defining IT Service Management 2m 49s
—What is the Purpose of Service Management? 3m 1sService Management General Concepts - Part I- 13m 49s
—Introduction 1m 52s
—What are Good Practices? 0m 40s
—What are Services? 4m 25s
—Understanding Service Owners and Provider Types 1m 10s
—Business Units vs. Service Units 1m 43s
—Stakeholders in Service Management 1m 49s
—Governance 0m 49s
—A Review of Service Management 1m 21sService Management General Concepts - Part II- 20m 40sThe Service Lifecycle- 12m 17sService Strategy- 25m 27sService Design - Part I- 11m 10sService Design - Part II- 20m 2sService Design - Part III- 28m 52sService Transition - Part I- 10m 5sService Transition - Part II- 30m 16sService Operation - Part I- 25m 9sService Operation - Part II- 31m 56sContinual Service Improvement- 16m 27sPreparing for Your ITIL® Foundations Certification- 4m 43s
