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Communication for ITIL® Practitioner

Course Summary

Communication for ITIL® Practitioner is 1 of 5 courses that together fulfill the ITIL® Practitioner exam objectives. This course is pending review and not yet accredited by our Accrediting Agency.

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    Course Syllabus

    Course Overview
    - 1m 23s

    —Course Overview 1m 23s
    Why Good Communication Is Important
    - 16m 4s

    —Issues Caused by Poor Communication 5m 27s
    —What Makes Communication Good 2m 29s
    —Outcomes Achieved with Good Communication 1m 51s
    —Communication Quiz 3m 9s
    —So What? (ITSM Considerations) 3m 7s
    Communication Principles
    - 3m 0s
    Communication Is a Two-way Process
    - 3m 45s
    We Are Communicating All the Time
    - 6m 1s
    Timing and Frequency Matter
    - 11m 51s
    There Is No Single Method of Communication
    - 5m 12s
    The Message Is in the Medium
    - 4m 31s
    Communication Techniques
    - 8m 54s
    Types of Communication
    - 8m 44s

Course Fee:
USD 29

Course Type:


Course Status:



1 - 4 hours / week

This course is listed under Networks & IT Infrastructure and Project & Service Management Community

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