Communication for ITIL® Practitioner
Pluralsight
Course Summary
Communication for ITIL® Practitioner is 1 of 5 courses that together fulfill the ITIL® Practitioner exam objectives. This course is pending review and not yet accredited by our Accrediting Agency.
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Course Description
Communication for ITIL® Practitioner is 1 of 5 courses that together fulfill the ITIL® Practitioner exam objectives. At the core of effective communication is a thorough knowledge of communication principles and techniques. In this course, Communication for ITIL® Practitioner, you'll learn how to communicate effectively, which is a key skill for anyone. First, you'll learn why good communication is important. Next, you'll discover the principles for creating good communication. Finally, you'll explore the techniques you can use for good communication. When you're finished with this course, you'll have a solid knowledge of how to effectively communicate that will help you as you move forward in your career…and life. Although Pluralsight is an Accredited Training Organization of ITIL® courseware, this course is pending review and not yet accredited by our Accrediting Agency.
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Course Syllabus
Course Overview- 1m 23s
—Course Overview 1m 23sWhy Good Communication Is Important- 16m 4s
—Issues Caused by Poor Communication 5m 27s
—What Makes Communication Good 2m 29s
—Outcomes Achieved with Good Communication 1m 51s
—Communication Quiz 3m 9s
—So What? (ITSM Considerations) 3m 7sCommunication Principles- 3m 0sCommunication Is a Two-way Process- 3m 45sWe Are Communicating All the Time- 6m 1sTiming and Frequency Matter- 11m 51sThere Is No Single Method of Communication- 5m 12sThe Message Is in the Medium- 4m 31sCommunication Techniques- 8m 54sTypes of Communication- 8m 44s