MyPage is a personalized page based on your interests.The page is customized to help you to find content that matters you the most.


I'm not curious

Having Difficult Conversations

Course Summary

Leadership coach and lynda.com director of learning and development Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.Along the way, learn the secrets of turning difficult conversations into successful interactions that enhance communication and rapport. Improve both your professional and personal relationships, finding your way back from conflict through mutually successful outcomes.Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.


  • +

    Course Syllabus

    1. Understanding Difficult Conversations
    2. The Buildup Phase
    3. The Reflection Phase
    4. The Conversation Phase
    5. The Follow-Through Phase
    Conclusion


Course Fee:
USD 19.99

Course Type:

Self-Study

Course Status:

Active

Workload:

1 - 4 hours / week

Related Posts:

Attended this course?

Back to Top

Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
Hidden Image Url

Back to Top