Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then he provides instructions on how to resolve the most common issues, such as dealing with errors, running recovery processes, leveraging the Task Manager, fixing Windows, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives and how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and Internet connectivity.
Diagnosing the causes of PC issues
Troubleshooting hardware and software
Performing startup and system restore steps
Accessing the Task Manager
Using the Registry Editor
Maintaining storage drives
Restoring network connectivity