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Troubleshooting Common PC Issues for Users

Course Summary

Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed to help you help them. Join PC expert Dan Gookin as he takes you through diagnostic and repair steps. First, he explains how to determine if the source is hardware or software related. Then he provides instructions on how to resolve the most common issues, such as dealing with errors, running recovery processes, leveraging the Task Manager, fixing Windows, and more. In addition, he also demonstrates maintenance techniques to help protect storage drives and how to address problems you encounter with devices like printers and monitors. He wraps up with how to restore network and Internet connectivity.


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    Course Syllabus

    1. PC Trouble
    2. Startup and Shutdown Issues
    3. Problems and Solutions: Windows
    4. Problems and Solutions: Mass Storage
    5. Problems and Solutions: Printer
    6. Problems and Solutions: Monitors and Graphics
    7. Problems and Solutions: Peripherals
    8. Problems and Solutions: Networking
    Conclusion


Course Fee:
USD 19.99

Course Type:

Self-Study

Course Status:

Active

Workload:

1 - 4 hours / week

This course is listed under Development & Implementations and Telecommunications Community

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Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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