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SAP CRM Functional Online Training

Course Summary

Keen IT Technologies provides SAP CRM Functional online training by IT Professionals having 10+ years of real time experience, our faculty is having more experience in teaching SAP CRM module so that we can provide the quality output training to our clients. We will provide 100% satisfaction to our clients. If anyone needs online training on SAP

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    Course Syllabus

    SAP CRM Course Curriculum:

    • Overview of the CRM Solution: SAP CRM

    Introduction to:

    • Fundamentals and architecture of SAP CRM
    • SAP CRM Marketing
    • SAP CRM Sales
    • SAP CRM Service
    • Implementation & operation of SAP CRM
    • CRM Base Customization: CR 100

    CRM basic data:

    • Account Management
    • Organizational model
    • Product master
    • Customizing settings for each object
    • CRM business transactions
    • Overview of generic functions in business transactions
    • Activity management
    • Customizing for these objects
    • Process control and determination
    • Partner determination
    • Actions

    Overview of pricing in CRM

    • CRM billing
    • Basics concepts of CRM middleware
    • Introduction to the CRM Web Client User Interface

    CRM Marketing : CR 600

    • Overview of marketing management in SAP CRM
    • Marketing Plans and campaign management
    • Working with marketing projects
    • Preparation and Execution of campaigns
    • Segmenting business partners
    • Marketing attributes
    • Graphical Modeler
    • Creating profiles and target groups
    • Personalized mail forms
    • Creating personalized e-mails
    • Marketing Product Proposals
    • Lead Management and Surveys
    • Campaign automation
    • External List Management
    • Special Functions and Features in campaign management
    • Couponing

    CRM Sales: CR 300

    • Opportunity management and Pipeline Performance Management
    • Copying control
    • Quotation management
    • Order management
    • Special functions in quotation and order management
    • Pricing in SAP CRM Sales
    • Contract management
    • Rebate processing
    • Activity management inSAP CRM Sales
    • Visit planning
    • Territory management

    CRM Service : CR 700

    • Maintenance of technical objects
    • Installed base management
    • Individual objects
    • Service contract processing
    • Service agreements
    • Service contracts
    • Service plans
    • Service order processing
    • Resource planning
    • Service confirmation
    • Service billing

    ERP Integration

    • Complaints and returns processing
    • Complaints and returns
    • In-house repair processing

Course Fee:
USD 500

Course Type:


Course Status:


Course Start Date:

20 May 14

Course End Date:

31 Dec 14

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Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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