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ITIL Foundation 2011

Course Summary

This PEOPLECERT accredited course covers everything in ITIL Foundation and the free practice tests provided will help you to clear your ITIL Foundation certification exam on the first attempt.

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    Course Syllabus

    • Introduction to Service Management Lifecycle
      • Principles of Service Management
      • The Processes
      • The ITIL Service Lifecycle
    • Service Strategy
      • Introduction to Service Strategy
      • Key Concepts of Service Strategy
      • Service Strategy Processes
        • Demand Management
        • Service Portfolio Management
        • Financial Management
        • Business Relationship Management
    • Service Design
      • Introduction to Service Design
      • Key Concepts of Service Design
      • Service Design Processes
        • Service Catalogue Management
        • Service Level Management
        • Supplier Management
        • Capacity Management
        • Availability Management
        • IT Service Continuity Management
        • Information Security Management
        • Design Co-ordination
    • Service Transition
      • Introduction to Service Transition
      • Key Principles and Models of Service Transition
      • Service Transition Processes
        • Transition, Planning and Support
        • Change Management
        • Service Asset and Configuration Management
        • Release and Deployment Management
        • Knowledge Management
    • Service Operation
      • Introduction to Service Operations
      • Service Operations Processes
        • Event Management
        • Incident Management
        • Problem Management
        • Request Fulfillment
        • Access Management
      • Service Operations Functions 
    • Continual Service Improvement
      • Introduction to Continual Service Improvement
      • Key Principles and Models of Continual Service Improvement

Course Fee:
USD 99

Course Type:


Course Status:



1 - 4 hours / week

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