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Supporting SQL Server ISV Applications

Course Summary

This course follows on from the Developing and Deploying SQL Server ISV Applications course and describes how to effectively support your application and provide the best experience for your customers and your company, whether you work for a large or smal

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    Course Syllabus

    ● Introduction
        ◦ Why this Course?
        ◦ Review - What is an ISV?
        ◦ Keys for Successful ISVs
        ◦ Areas of Focus and Course Structure
    ● Providing Recommendations
        ◦ Didn't We Already Cover This?
        ◦ Why it's Important to Provide Recommendations
        ◦ Deciding What Recommendations to Provide
        ◦ Deciding What Recommendations to Provide (2)
        ◦ When to Share Recommendations with Customers
        ◦ Options for Distributing Recommendations
        ◦ Options for Distributing Recommendations (2)
        ◦ Summary
    ● Supporting Customer Implementations
        ◦ Technical Support Agreement
        ◦ Service Level Agreements
        ◦ Clearly Define the Lines
        ◦ The Customer DBA
        ◦ Summary
    ● Maintaining the Database
        ◦ Database Maintenance Basics
        ◦ Database Maintenance Tasks
        ◦ Database Maintenance Ownership
        ◦ Maintenance Task Checklist
        ◦ Monitoring Checklist
        ◦ The Extra Mile
        ◦ Summary
    ● Addressing Customer Performance Issues
        ◦ No Solution is Perfect
        ◦ The System is Slow
        ◦ The System is Still Slow!
        ◦ Consider a Proactive Approach
        ◦ Summary
    ● Capturing Information From Customers
        ◦ Water, Water Everywhere...
        ◦ Data, What Data?
        ◦ Data, What Data? (2)
        ◦ How do you get that Data?
        ◦ Considerations for Capturing Data
        ◦ What do we DO with All that Data?!
        ◦ Summary
    ● Building Relationships
        ◦ Team, Team, Team
        ◦ Building a Better Application
        ◦ Improving the Customer Experience
        ◦ Education
        ◦ Creating a Community
        ◦ Soliciting Feedback
        ◦ Summary
    ● Documentation
        ◦ RTFM
        ◦ Policies and Procedures
        ◦ Policies and Procedures (2)
        ◦ Installation Documentation
        ◦ Database Documentation
        ◦ Summary
    ● Summary
        ◦ Keys for Successful ISVs - Revisited
        ◦ Recommendations
        ◦ Support
        ◦ Maintenance
        ◦ Performance Issues
        ◦ Customer Information
        ◦ Relationships
        ◦ Documentation
        ◦ Summary


Course Fee:
USD 29

Course Type:


Course Status:



1 - 4 hours / week

This course is listed under Data & Information Management and E-Commerce Community

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