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Amelia

Amelia Roberts is associated with Vcall Global as a customer service manager and has spent over seven years in the call center industry. In this short span of time she has acquired such phenomenal and formidable expertise as a writer that her advice and judgement are sought by most of the CEO and Managers of reputed firms. She has written many research papers and books related to this industry.

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IT Blog

IVR technology: Working and its applications

05 November 15 2 Comments

Amelia

As per the IT company Gartner, by 2020 around 85 percent of the consumers will be satisfied with the non-human customer support. This throws a light on growing importance of IVR technology acr More...

IT Blog

Why technology is important for call center outsourcing services?

10 June 15 2 Comments

Amelia

Outsourcing call centers services are an excellent way of generating sales. These services help the current customers with technical support, bill payments and the various related issues that th More...

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Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software

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