In this the second of our series of courses on Quality Management topics such as Cost of Quality and what tools are used in Total Quality Management are covered in more detail. The Cost of Quality is a term that's widely used and widely misunderstood. It isn't about the cost of creating a quality product or service, rather it's the cost of not creating a quality product or service. For example, every time work is redone the cost of quality increases. TQM tools have been around for more than 50 years and have revolutionised the concept of quality management.
Successful businesses realise that TQM tools are used to prevent problems from occurring rather than detect problems that have occurred. Popular TQM tools include Checklists, Fishbone Diagrams, Histogram Charts, PDCA Cycle and Pareto Diagrams. This free online course will be of great interest to all professionals working in the area of Quality Management and who would like to learn more about Cost of Quality and using TQM tools. It will also be of great interest to any learner who is interested in a career in the area of Quality Management.