Is Hosted PBX a savior to the present day call center industry?
Effective planning is the key to successful implementation. Before opting for a structured channel to deliver your services, you need to analyze your requirements. It is your business needs that guide your path to effective decision making. There are a number of questions that you need to answer before proceeding to the next step:-·
-· What is the number of extensions that you would require for your call center?
-· Do you want this service to be spread to more than one location?
-· Do you require mobile workforce to operate remotely?
-· What is the current bandwidth that your system offers?
-· What is the level of network load?
-· How much do you plan to invest in your communication infrastructure?
-· What is the estimated calling time in terms of both inbound and outbound calls?
The present day scenario states that a considerable part of business growth depends on the communication infrastructure supporting it. The channel that bridges the communication gap between the customers and the company thus holds great importance for your business. So, it becomes essential for your business to be backed with the latest communication technology that strengthens the backbone of your business. When setting up this system, the major question that pops up in your mind is the communication infrastructure- Hosted or premise based?
Category | Hosted PBX | On-Premise PBX |
Capital Expenses | No upfront costs as most of the PBX hardware is set up and maintained by hosted service provider | Capital investment is high due to the purchase, installation and configuration of the system |
Operational Expenses | No operational expenses are involved since complete support is provided by the service provider | You may have to set up a professional team to deal with the technical issues that arise in the system |
Scalability | You can pay as you grow and change business requirements as per business demand | You will have to purchase a fixed infrastructure no matter how much of it you need to utilize |
Office Space | This system is not maintained at your office premise and hence, occupies no office space | Since all hardware is yours, it will occupy a corner of your office |
Upgrades | Keeping the PBX system up-to-date is the responsibility of the service provider | You will have to perform regular updates in order to keep the system updated with the latest technological and functional advancements |
Wear and Tear | If the system wears out, the service provider has to deal with the issues and provide you services with a new effective system | You will have to bear the expenses and get the system repaired in case of hardware wearing out |
The integration of telephony with cloud has resulted in the generation of greater revenue, better quality of services and an increased level of client satisfaction by resolving customer queries in a timely fashion. The better and more timely the response are, the better will be the level of customer satisfaction and thus, the better will be the customer recommendation of your services.
Call centers in their budding stage might not have massive requirements. It may be possible that their requirements are not so extensive. Buying a fixed slot for a small requirement leads to under-utilization of resources. Hosted PBX offers you the option of “MADâ€
M- Modify
A-Add
D-Delete
So, this system offers you a constraint-free communication environment that facilitates easy alteration of your call center requirements. So, you can set up a call center of any size and increase requirements in the future. The cost of each new component will remain constant no matter how large you grow. So, you can decide the pace of your growth and pay exactly for what you use.
Yes, Hosted PBX is very important in the present day call center. Hosted PBX is a technology which allows small and medium-sized businesses to have a sophisticated telephone system without the investment in telephone equipment. We at ozonetel Systems provide a cloud PBX Business Phone System. Visit our website link for more information: http://www.ozonetel.com/Cloud-PBX-System-for-Businesses.html