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How Smart Technology Can Benefit Your Industry

Published on 07 October 13
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Investing in new technologies can help you do things faster, smarter, more efficiently, effectively and economically and it would seem there is no end to what can be computerised and automated in business nowadays. One of the biggest advantages of software developments for business processes is how effective they can make your staff communications and knowledge management.

Smart Systems for Comms

Smart companies will take advantage of technology developments to boost their staff communications. As more companies have a proportion of their staff who are mobile or field based, or they operate a policy for flexible work locations, it is important that employee engagement and staff communications don't fall apart because employees are not all in the same place. For companies where staff are not always at desks or computers it can be difficult to keep everyone updated on business developments, whether they be process changes, details of a new promotion, or changes to work rotas.

Knowledge is the Power to do Your Job Well

For businesses to run efficiently everyone needs to know their role and responsibilities and be able to access information quickly; effective communication systems are central to achieving this. Inductions and training are just the start of the learning process for employees. Companies committed to continuous improvement will know that ongoing learning and development is part of everyone's job. Often we may find as employees that some of our responsibilities are buried deep within the pages of company policies and procedures which only see the light of day when there is a problem. It is important to at least be familiar with all the processes that may affect or concern you as an employee whether that involves resource planning, workflow management or health and safety management.

Change is Good

Company policies and procedures or business processes can change over time and staff needs to be kept up to date with changes. To support this need it is important to have a sound knowledge management system and an effective process for internal communications. Advances in technology mean you can be spoilt for choice in how to manage your knowledge share activities. If important documents need to be shared with staff so that they understand key business practices the technology exists to send alerts to users from a centralised knowledge management system notifying them that changes have been made to a document, or a new document has been loaded. Training staff in a new process is one thing but for staff to know where they can access the supporting documentation is quite another - staff need to know that they can quickly access the information they need to do their jobs.

Real Time Comms

As well as sharing information and communicating effectively via electronic systems, many of the processes which have a staff interaction element can now be managed or facilitated with the use of hand-held devices. Without needing to call the office or plough through a string of emails employees can check rota updates at the click of a button or send notification back to the central office system of a successful delivery the moment the signature is received. Technology is smart enough that communicating progress no longer needs to be a separate job in itself.

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