How B2C Service Industry Is Embracing The Rise Of AI Powered Chatbots

The latest buzzword in the technology world, chatbot technology is a vital component for the digital transformation in customer engagement & experience across industries. Chatbots are computer programs that stimulate human interaction through voice commands or text chats or both. They offer phenomenal customer experience with higher levels of user engagement.

Businesses from different industry segments are developing their own chatbots and deploying them to serve their customers better. Let’s have a brief look at how AI-powered chatbots are revolutionizing customer service across industries:

Mobile messengers, when linked with the Chatbots, could generate newer opportunities by creating new channels for selling products online. Spring, an eCommerce startup and Facebook’s launch partner aiming specifically at mobile shopping was the first adopter of chatbots. The landscape for eCommerce is revolutionizing, with chatbots developed by eCommerce development companies helping interact with their prospective customers through messenger applications like Facebook, Telegram, Whatsapp and more.

Automation is the most efficient solution for all the difficulties in the hospitality industry from labor cost, productivity issues to streamlining the processes. Making immediate and accurate information available to the customers is one of the significant factors to run a successful online business in the hospitality industry. Chatbots assist the guests with responses to simple queries and requests. They are faster and cost-effective than their human counterparts. Chatbots can be programmed to respond in several languages, which makes them guest in a friendly way while communicating in their preferred language.

Chatbots are a more significant fit for patient engagement as compared to any other standalone app. Users can receive immediate responses to their health-related queries through the health-bots. The most important benefit of health-bots is they could reach and react to specific situations with essential assistance, where doctors are not available or unable to approach immediately.

A few restaurant chains introduced chatbots to stand out from the competition. These chatbots greet customers and offer the menu options just like any human service executive. Not only this but they even contribute to reducing the cost expenditure, with the right division of the workload for the restaurant, while providing a fantastic customer experience.

Chatbots have successfully gained footprints in the finance industry as well, by working with the customers as financial advisors, tax bots, banking bots and more. Banking and financial sector are leveraging bots to lessen human errors and reduce costs.