on 27 August 20
The latest buzzword in the technology world, chatbot technology is a vital component for the digital transformation in customer engagement & experience across industries. Chatbots are computer programs that stimulate human interaction through voice commands or text chats or both. They offer phenomenal customer experience with higher levels of user engagement.
The Artificial Intelligence(AI) advancements are rolling out a new generation of chatbots across all sectors, marketplaces, and organizations. Businesses are implementing the aforesaid AI-powered computer programs to assist their valuable customers by simulating natural conversations via text chats and voice commands. The chatbots not only help in communicating better than humans but also convert visitor traffic, increase sales and boost customer engagement while lowering the operating costs.
Businesses from different industry segments are developing their own chatbots and deploying them to serve their customers better. Let’s have a brief look at how AI-powered chatbots are revolutionizing customer service across industries:
Chatbots in eCommerce
Mobile messengers, when linked with the Chatbots, could generate newer opportunities by creating new channels for selling products online. Spring, an eCommerce startup and Facebook’s launch partner aiming specifically at mobile shopping was the first adopter of chatbots. The landscape for eCommerce is revolutionizing, with chatbots developed by eCommerce development companies helping interact with their prospective customers through messenger applications like Facebook, Telegram, Whatsapp and more.
Chatbots in Hospitality
Automation is the most efficient solution for all the difficulties in the hospitality industry from labor cost, productivity issues to streamlining the processes. Making immediate and accurate information available to the customers is one of the significant factors to run a successful online business in the hospitality industry. Chatbots assist the guests with responses to simple queries and requests. They are faster and cost-effective than their human counterparts. Chatbots can be programmed to respond in several languages, which makes them guest in a friendly way while communicating in their preferred language.
Chatbots in Healthcare Industry
Chatbots are a more significant fit for patient engagement as compared to any other standalone app. Users can receive immediate responses to their health-related queries through the health-bots. The most important benefit of health-bots is they could reach and react to specific situations with essential assistance, where doctors are not available or unable to approach immediately.
Chatbots in Restaurants
A few restaurant chains introduced chatbots to stand out from the competition. These chatbots greet customers and offer the menu options just like any human service executive. Not only this but they even contribute to reducing the cost expenditure, with the right division of the workload for the restaurant, while providing a fantastic customer experience.
Chatbots in Finance Industry
Chatbots have successfully gained footprints in the finance industry as well, by working with the customers as financial advisors, tax bots, banking bots and more. Banking and financial sector are leveraging bots to lessen human errors and reduce costs.
ConclusionThe AI experts predict that no industry segment will remain untouched by the evolution of AI-enabled chatbots. With their use and intelligence becoming popular, we can expect chatbots to support a variety of sectors with their work processes for any new or existing operation to help with cost saving and increasing their revenue share. Moreover, the B2C service industry is zealously embracing this rise of AI-powered chatbots to revolutionize their customer experience.
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