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Role of ITIL Certification in Work From Home

Published on 26 October 20

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How ITIL Certification helps to manage the client work within minimal time

However, as said, every coin has two sides: an increase in working hours, not getting a week off as intended, salary decrease, and not having a proper environment of working are some of the disadvantages. To mingle both professional and personal life, it is obvious that challenges would be faced as it breaks the age old norms and creates a new set of work ethic.

It is where the ITIL comes into action it comes as helping technological hand for you

The year 2020 has posed challenges to almost all aspects of human life. The pandemic has not only created a hindrance to normal life but has also pushed us to rethink the ways of continuing with the workflow. Post the lockdown of various phases; strategies were made to initiate the Unlocking phase and return to daily life in the name of "New normal."

Work from Home has been the most common change in almost all sectors, especially in Information Technology. The "Work From Home" method was accepted with open arms to bring everyone back to work and eventually keep the economy rolling. Saving the travel time to go to the office, taking lunch or dinner breaks at your own wish are some advantages that the "Work From Home" has presented.

What is ITIL

Information Technology Infrastructure Library, or in short ITIL, is a set of guidelines that concentrates on putting IT services following the business's needs. The steps, guidelines, and procedures described by them are neither technology-specific nor bound to any specific organization. Using the guidelines described by ITIL, an organization can form a baseline from which it can do; it's the planning, implementation, and measurement. It plays a vital role in demonstrating compliance and evaluating improvement. It has mainly two version ITIL 3 and ITIL 4 . Among ITIL 4 is latest version

As told earlier, work From Home has become a common term when it comes to our attempt to get back to normalcy at work in this current pandemic situation. However, in this scenario, making a good workspace at Home has been the numero uno challenge. This is where the ITIL guidelines come into action to make certain changes to cope up with the transition.

  1. ITIL Keeping simple is practical

When it comes to making a corner of your Home a workplace, it is best suggested not to think of the office structures one can find online that comes with decorated furniture, eco-friendly plant pots, or even a colourful aquacade. The main intention should be to keep the matter simple and practical.

Searching out the most noiseless corner and setting up a simple workspace with a laptop riser or a table chair combo for desktop is all that is required.

Unwanted stationery that is less used or at times not used can be kept aside as most of them do nothing more than being sources of distraction. The comfort level is bound to be looked at, but making the workplace cozy helps maintain the room's overall harmony. Not to forget that, in most cases, a person doing work from Home. Home may not have his or her single room to spare for a complete office workroom. People sharing the room should not feel that their space in the room has lessened.

  1. ITIL a holistic way of working

The age old saying that "All work and no play makes Jack a dull boy" has always been a valuable mantra for working. In this new normal, people working from Home. Home have been facing issues where working hours are increased, leading to burning out.

Taking an adequate amount of breaks that are permitted while also working in the office is quite important. Lockdowns or staying at Home more than usual have witnessed cases of psychological disturbance amongst people. In these scenarios, recreation should not be overlooked.

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Maintaining a fixed time for exercise and hobbies is necessary to remain mentally strong, which eventually helps maintain the employee's productivity. Keeping a balance between work life and personal life is as important as it used to be earlier. Work and personal life balance are given higher priority in these odd times.

Keeping good communication with colleagues is also necessary. Working from Home and not meeting them regularly does not mean that one needs to neglect the team bonding. Face to face interactions, creative sessions are good options.

  1. ITIL helps Visibility and Collaborations

In this work environment, it is challenging to interact when everyone is bound to stay at home. Regular conference calls with colleagues and wider management help inform the professional goals and strategies that need to be taken to keep up the good work. Video conferencing can help in keeping professional relationships intact.

Arranging virtual sessions of sharing creativity like painting or cooking videos can also help in team building. Arranging meditation classes or Yoga sessions have gained prominence in this situation where mental health must be given priority.

Managers or team leaders must be well updated about their respective team members and other teams. Lending a helping hand is required in these compromising situations. Virtual medical assistance is a good initiative that can be taken into consideration.

  1. There always exists room for improvement

Once you have set up the new work station at home and have re-established your relationship with your team/colleague or management, it is time to look for improvement. After the setup of your work from Home and using it for a few days, you can figure out what needs to be done for improvement.

A table lamp for late-night assistance, an office chair, or UV ray protection glasses for long hours working can be brought in for improvement. Speaking with family members about working schedules keeps them aware of when you will be busy and need a hassle-free working period. Preventing pets from interfering with work systems can also be done, by keeping them in some other place during working hours.

  1. Managing the continuity of the service

The global pandemic situation has imposed a lot of challenges for almost all forms of business. In some cases, the magnitude of the crisis has been such that it resulted in the business's collapse. On the other hand, some businesses have been able to continue working due to their very nature of work. The technology was present all the time, but it was avoided.

The present situation demands technological advancements into business to continue their business operations with lesser hassle. Training centres can be seen nowadays conducting their courses virtually, allowing them to stay at home and avoid traveling. Meeting and conferences can be conducted through various video conferencing software to ensure work can be done within the deadline, and set goals are achieved

This global crisis has pushed the entire human race to think out of the box to survive both in health and economy. Winding the clock back a year or two, who would have thought that an employee who commutes to the office every day will have to bring the office to his home.


In this scenario, where personal and professional lives get intertwined, ITIL, with its precise guidelines, gives us detailed procedures that apply to all worksites, whether at home or office.

It ensures to minimize the problems faced while initiating a work from home policy and ensure the adaptability of the new working environment and concentrate on the fact that productivity or the quality of the business is not hampered.

Related Posts:

ITIL V3 Foundation


ITIL process design


ITIL certification


IT Governance


IT Management


Itil training


Itil course


IT Service Management (ITSM)


IT Career

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