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What is IP PBX Telephony?

Published on 19 March 13
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High-speed connectivity has revolutionised not only the society in which we operate, but also the way we do business. Things that used to be limiting factors, such as location and internal resources, are no longer so significant thanks to our nation's ever-improving broadband infrastructure.

There are a number of ways that businesses can take advantage of digital connections in order to enhance their telecommunications capabilities, but some may feel a little intimidated by the complicated jargon that is involved in this industry and thus be reluctant to adopt modern platforms.

A good example of this is the cryptically named IP PBX telephony technology, whose name alone is enough to put off any non-technically minded person. Thankfully, with a little explanation it is not that difficult to get a grasp on the basics of IP PBX telephony, so read on if you want to understand the technology in more detail.
IP PBX Basics
You may be aware that PBX stands for private branch exchange, which is a type of in-house business telephone solution that has been available to companies for many years, allowing them to handle internal communication and also connect to the PSTN so that external connections can be made.

A typical PBX is generally quite complex, since it needs to cater for a business with multiple phone users and deal with routing calls from within a company as well as those from outside.

With the dawn of IP (internet protocol) voice communications, PBX hardware has evolved in order to cater for an age in which analogue connections have been overtaken by digital services, which provide far greater functionality.

As well as being able to handle a VoIP (voice over IP) solution for making calls, IP PBX telephony will be backwards-compatible with older PSTN standards, so anyone can call or be called irrespective of the device they are using.

In short, an IP PBX solution is able to equip modern businesses with the ability to benefit from future-proof technology while still providing compatibility with legacy networks and numbers.
IP PBX Benefits
One of the main benefits of IP PBX telephony is that it is not limited by physical hardware in the same way as older, analogue PBX set-ups.

While companies can invest in IP PBX equipment to install on site, they can also use a third-party provider to host the kit remotely while still enjoying all the benefits that it offers.

This means that you would no longer be required to pay for installation, maintenance and upgrades for internal PBX hardware, since this will all be dealt with by a third party.

Another advantage of IP PBX telephony is that you will be able to handle your business far more flexibly and cost-effectively once you adopt.

New extensions can be added without being limited by the number of lines you have available. Meanwhile, because data and voice can be handled by the same service, your only bottleneck will be the speed of the connection.

You can add things like advanced call handling, voicemail, forwarding and much more to an IP PBX solution, giving you the ability to respond with agility to any situation and encouraging growth within your business. And because there is the option to host everything off site, you will not be hit with unexpected expenses, allowing you to plan your budgets with improved accuracy.

IP PBX telephony is going to become more important as time passes and as the old analogue services are phased out in favour of digital replacements. This means that the businesses which migrate earliest will be in the best position.
This article is supplied by Jamie Garner from Daisy Group plc, an independent provider of business telecommunications services.
This blog is listed under Telecommunications Community

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