If you do not hear back from a coach within 48 hours of reaching out to them, please confirm that your message was sent. It's possible that your coach did reply but the email ended up in a spam or promotions folder in your email account. You can also see the replies to your messages here.
To ensure that new messages do not get lost in your spam or junk folders, adjust your email filter settings to allow incoming messages from email@example.com.
Because spam and junk mail filters may vary from one email application (e.g., Gmail, Outlook, etc.) to another, we recommend that you follow the spam filter settings instructions for your specific email provider.
If you still haven’t heard back from your coach, let us know at firstname.lastname@example.org. We'll do our best to get in touch with the coach and confirm their availability. In most cases the coach does follow up with the candidate shortly after.
We understand that it can be frustrating to message a coach and not receive a response right away. We encourage coaches to respond as soon as possible, and even require coaches to reply to new messages within 48 hours. There may be a chance that the coach is temporarily without access to the internet or email and simply cannot respond to you at the moment.