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Trade Floor IT Helpdesk Support Top Investment Bank

Location Hong Kong, Hong Kong
Posted 03-September-2018
Description
Trade Floor IT Helpdesk Support – Top Investment Bank
[Description] Responsibilities:
– Provide helpdesk and desk side IT support, both software and hardware, to a diverse and multicultural user base on the trading floor.
– Take responsibility for call resolution, track and see-through to resolution.
– Maintain close communication with team lead and senior management across major incidents and reporting.
– Excellent attitude, interpersonal skills and customer service mindset. This is a highly interactive role with end-users.
– Work with external technology providers like Thomson Reuters, Bloomberg etc.
– Participate in and manage Desktop deployment projects.

Requirements:
– At least 2 years of experience in a hands-on IT helpdesk support role:
• Windows desktop, Outlook, Microsoft Office, Excel-Add-in
• Active Directory & Email (Exchange) administration: access and permissions
• Market Data and Trading Applications such as Bloomberg, Reuters, EBS, BRAX, Etrali
• Additional expertise supporting mobile devices (laptops, Blackberry, smartphones), network administration, firewall and Citrix a definite advantage
• Experience in Cisco IP phones, IPC / BT / Etrali Dealerboards

– Experience in a user-facing role highly desired: end-user training, advice, and guidance.
– University degree in Computer Science, Engineering, Information Systems or related discipline.
– Experience with Front office support is preferred.
– Excellent communication skills and interpersonal skills in English and Chinese (Cantonese or Mandarin)

HK-BASED CANDIDATES ONLY
Salary details
USD 40000.00

 
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