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Trade Floor IT Helpdesk Support Top Investment Bank

Location Hong Kong, Hong Kong
Posted 03-September-2018
Trade Floor IT Helpdesk Support – Top Investment Bank
[Description] Responsibilities:
– Provide helpdesk and desk side IT support, both software and hardware, to a diverse and multicultural user base on the trading floor.
– Take responsibility for call resolution, track and see-through to resolution.
– Maintain close communication with team lead and senior management across major incidents and reporting.
– Excellent attitude, interpersonal skills and customer service mindset. This is a highly interactive role with end-users.
– Work with external technology providers like Thomson Reuters, Bloomberg etc.
– Participate in and manage Desktop deployment projects.

– At least 2 years of experience in a hands-on IT helpdesk support role:
• Windows desktop, Outlook, Microsoft Office, Excel-Add-in
• Active Directory & Email (Exchange) administration: access and permissions
• Market Data and Trading Applications such as Bloomberg, Reuters, EBS, BRAX, Etrali
• Additional expertise supporting mobile devices (laptops, Blackberry, smartphones), network administration, firewall and Citrix a definite advantage
• Experience in Cisco IP phones, IPC / BT / Etrali Dealerboards

– Experience in a user-facing role highly desired: end-user training, advice, and guidance.
– University degree in Computer Science, Engineering, Information Systems or related discipline.
– Experience with Front office support is preferred.
– Excellent communication skills and interpersonal skills in English and Chinese (Cantonese or Mandarin)

Salary details
USD 40000.00

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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