Create Technical & Functional documentation of the system Actively participate in analysing and problem solving Independently work and deliver the quality work Ensure compliance with established PMO procedures and methodologies Ability to trouble shoot system issues by analysing logs, traces and errors Understand the existing and new application and create understanding documentation Solve the issues and keep the system up-to-date Proactively track the issues and communicate it to the required stakeholders via defined communication channel Work in onsite/offshore support model
Skills, Knowledge & Experience:
2-4 years of experience in Software support & development Understanding of SLA defined for L1L2 support work Knowledge of Tools e.g., JIRA, Rally, BugZilla, Mantis etc. Experience in handling L1L2 support for ERP systems and other third party applications Understanding of SDLC and application support Experience of working in a team as well as a strong individual contributor Good know how of creating documentation and user manual for existing and new application Good technical background with understanding of application development & support Exposure to any content management system like Drupal, SharePoint etc.
Work Related Experience:
Strong Problem solving and analytical skills. Good verbal and written communication skills Good team player Ability to work with minimal supervision Proven client facing exposure
Nice to have:
Agresso or any other ERP system Using Confluence 2-3 years development or support experience on L.A.M.P
With a 50-year history rooted in the financial services industry, FIS is the worlds largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index.
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here
For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
As part of the selection process this role may require an assessment to determine suitability
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.