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IT Application Support Team Lead JavaJ2EE

Location Singapore, Singapore
Posted 13-November-2018
IT Application Support Team Lead (Java/J2EE)
[Description] As a Team Lead of merchant technical support team, you are in charge of leading a team of Application Support Specialist and attending to the day-to-day operations to ensure various issues and technical queries arising from internal teams, merchants and external partners are attended and resolved within the stipulated service agreement.

Key Responsibilities:
To perform a technical merchant support role
Lead a group of L2 Support Engineer
To improve efficiency of merchant support via process improvement or automation wherever possible.
Co-ordinate regression testing with the banks based on planned schedules published by the banks.
Working closely with various support teams during the investigation process to identify and resolve merchant errors/problems.
Perform functional testing with the development team within the system administration portal.

Job Requirements:
Prior experience (4-5 years) in handling external customers will be preferred, especially with established merchants that have presence in the internet payment processor arena.
Understanding of web based programming languages / technologies such as Java applet, J2EE, Javascript, HTML, XML, JSP, .NET/ ASP and servlets, and iOS & Android platforms.
Understanding of Windows and Unix based operating systems & the basic differences of various internet and mobile browsers (IE, Mozilla FireFox, Chrome, Safari, iOS5 and Android-based platform)
Understanding of Database systems such as Oracle Database. Ability to construct simple SQL statements will be preferred.
Programing knowledge/experience will be an added advantage
Excellent communication and interpersonal skills.
Positive working attitudes with improvement suggestions to speed up work process
Need to encourage teamwork within own area of work.
Able to anticipate customers’ need within own area of work and partner with customers to achieve win-win situation.
Team player with Team leading experiences in relevant arena.
Salary details
USD 40000.00 to USD 70000.00

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