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Mobility Support Specialist

Location Miami, United States
Posted 13-November-2018
Kforce has a client in search of a Mobility Support Specialist in Miami, Florida (FL).Position Summary:The Mobility Support Specialist is responsible for the activation, deployment, troubleshooting and support of mobile technology at the company. Additional responsibilities include Tier II and Tier III support of existing devices and systems and assisting in Mobility-related projects and Enterprise Mobility Management (EMM) Systems Administration.Responsibilities:

* Activation of new mobile voice and data accounts with the carriers (AT&T, Verizon & Sprint)

* Termination, suspension and porting of mobile voice and data accounts

* Adding and removing International voice and data plans as associates travel internationally

* Activation and termination of mobile hotspot devices and service

* Troubleshooting of voicemail issues and password resets

* Troubleshooting and support of mobile device hardware (Apple, Samsung, Blackberry, Microsoft, etc.)

* Troubleshooting and support of mobile operating systems (iOS, Android, Windows Mobile)

* Enterprise Mobility Management system administration including the enrollment and management of mobile devices

* Deployment of mobile devices including Apple iPhones, iPads and mobile hotspots

* Tier II and Tier III level support across the enterprise mobile landscape (devices, service, systems)

* College diploma or university degree in the field of Computer Science, Information Technology or equivalent relevant work experience/certifications

* 7 - 9 years relevant work experience

* Strong background in the mobility industry and experience with enterprise-level mobility administration and account administration with the major carriers (AT&T, Verizon & Sprint)

* Strong familiarity with Apple iOS, software, hardware and support

* Familiarity with Android OS software and hardware support

* Familiarity with Windows Mobile devices a plus

* Familiarity with Telecom vendors, processes, activations, data plans, service, etc.

* Familiarity with ServiceNow a plus

* Employ ingenuity and flexibility to come up with solutions to advanced technical challenges

* Keen attention to detail

* Creative problem-solving abilities

* Professionalism, thoroughness and follow-through

* Able to prioritize and execute tasks and work under deadlines

* Available for after-hours support as a senior level escalation resource

* Able to work on multiple projects/tasks at once and operate in a dynamic, fast-paced environment under pressure and possess organization skills to balance and prioritize work

* Experience working in a team-oriented, collaborative environment

* Strong customer service orientation

* Enterprise Mobility Management (EMM) system experience a plus

Additional Requirements:

* Sitting for extended periods of time

* Arriving to work on time

* Following directions from a supervisor

* Interacting well with co-workers

* Understanding and following posted work rules and procedures

* Some travel may be required for conferences and vendor meetings

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.*Compensation Type:*Hours

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