McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.
As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.
We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.
As the nations largest pharmaceutical distributor, US Pharmaceutical is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKessons focus on providing customers with the industrys highest product availability, intelligent ordering capabilities and unmatched service accuracy.
Join our team of leaders to begin a rewarding career.
Current Need: Patient Assistance Services (PAS) Representative for Bronx, Queens, and Brooklyn hospital locations
Position Description The Patient Assistance Services (PAS) Representative is responsible for enrolling patients into various Patient Assistance Programs (PAP) and working the system for each opportunity that is queued up in the PASS system. PAS Rep contacts patients to determine and gather supplementary information needed to enroll into PAP programs. Representative use various hospital systems to collect patient specific and supplementary information. PAP applications are reviewed and submitted to the manufacturer. It is the responsibility of the PAS Rep to monitor approved cases and to alert the customer of incoming shipments. The PAS Reps are in regular communication with hospital employees to ensure compliance of program guidelines. Key ResponsibilitiesThe Patient Assistance Services (PAS) Representative is responsible for enrolling patients into various PAP programs by verifying the pre-screening and qualifying tasks each for the opportunities that is queued up in the working PASS system. The PAS Rep contacts patients to determine supplementary information needed to enroll into PAP program. Representative uses various hospital systems, both financial and clinical, to collect patient specific and supplementary information needed for PAP enrolment. PAP applications are reviewed and submitted to the manufacturer. It is the responsibility of the PAP Rep to monitor approved cases and follow up with the manufacturer if necessary. The PAP Rep is required to alert the customer of incoming shipments and approvals. If applications are denied it is the PAP Reps responsibility to follow up and seek approval.PAS Representatives are expected to prioritize applications related to recovery management to maximize revenues that meet and/or exceed monthly revenue goals. Annual Revenue Goals > $1 Million. PAP Representatives have access to patient health information and are required to maintain PHI and HIPAA compliance.Communicating with professional medical personnel (doctors, nurses, pharmacists, pharmacy technicians, pharmacy buyers, patient financial advocates) to carry out program operations. Respond to issues from customers and manufacturer PAP programs.
Minimum Requirements 1+ years customer service experience
Proficiency in Microsoft Office products such as Excel, Word, etc. Independent worker, can set own timelines/deadlines and goal Communication proficiency Organizational skills Problem solving/analysis
Additional Knowledge Skills Reading, writing, arithmetic, good communication skills, PC and word-processing skills, and some knowledge of the company products
Education HS Diploma or Equivalent
Physical Requirements General Office Demands
Benefits Company Statement McKesson believes superior performance - individual and team - that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and its flexible enough to meet the different needs of our diverse employee population.
We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we cant do it without you. Every single McKesson employee contributes to our missionwhatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our companyand of healthcare. At McKesson, youll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry thats vital to us all.
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.
Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
Agency Statement No agencies please.
United States-New York-New York (Remote)
United States-New York-Brooklyn, United States-New York-Bronx