You will be responsible for leading a team that assures proper controls are in place to validate Verizon is billing all and only what should be billed to our subscribers. You will work to proactively identify, mitigate, and eliminate issues, while ensuring the integrity of the revenue stream.
The objective is to ensure products, services, promotional offers, equipment, usage and customer transactions are accurate in terms of billing and free of issues, whether related to software, network, provisioning or other activities. This includes identification of revenue leakage and potential causes of customer dissatisfaction, and managing end-to-end resolution of all issues, processes and solutions taking into account the needs of all of our business functions and channels.
- Ensuring we produce the highest quality product for our customers every day. - Exercising independent decision-making. - Maintaining a thorough knowledge of our products and services. - Sustaining an exceptional technical understanding of our wireless network and IT systems.
What were looking for...
Youll need to have:
- Bachelors degree or four or more years of work experience. - Six or more years of relevant work experience. - Experience leading a team.
Even better if you have:
- Masters degree. - Six or more years of wireless experience. - Proven expertise with databases. - Demonstrated knowledge of wireless POS and billing systems, and reference data knowledge. - Organizational, facilitation, negotiation, and communication skills. - Strong analytical and decision-making skills. - Ability to work well in a fast-paced dynamic environment on multiple assignments and with strong attention to detail. - Ability to understand, process, effectively plan, execute and drive clarity in an evolving environment. - Experience and success with change management; ability to quickly shift as necessary. - Team oriented mindset, with creative problem solving skills and an ability to collaborate with other work groups to solve complex issues. - Capability of independent decision-making, and an in-depth knowledge of Wireless networks, rating, billing and products. - Willingness to travel. - Willingness and availability to work flexible hours, including nights and weekends, as necessary.
When you join Verizon...
Youll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering Americas fastest and most reliable network, were leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but were about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
Were proud to be an equal opportunity employer- and celebrate our employees differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.