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IT Service Desk Specialist

Location Central, Singapore
Posted 17-January-2019
Description
Responsibilities:Provide high quality customer service to customers by building relationships and trust through appropriate communication and responsive servicesConvey troubleshooting steps and information to customers via phone calls, and/or emailTroubleshoot technical problems and properly documenting all customer requests via a ticketing systemProvide support for all IT related needs such as:Software and hardware installations, support, and troubleshooting, including Microsoft products and business specific applicationsWireless device support and troubleshooting, including Apple and Android productsPrinter and related equipment troubleshooting
Requirements:
Working knowledge of Microsoft operating systems and applicationsWorking knowledge of LAN, WAN, AD, file server technology and use of ITSM toolAbility to work in a team environment and multi-task
Interested candidates who wish to apply for the above position, please send in your resume to [emailprotected] We regret that only shortlisted applicants will be notified by our consultants.
CAPITA Pte Ltd
Registration No.: 08C2893 | EA REG R1216813
Consultant code: JAM

 
Awards & Accolades for MyTechLogy
Winner of
REDHERRING
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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