Responsibilities:Provide high quality customer service to customers by building relationships and trust through appropriate communication and responsive servicesConvey troubleshooting steps and information to customers via phone calls, and/or emailTroubleshoot technical problems and properly documenting all customer requests via a ticketing systemProvide support for all IT related needs such as:Software and hardware installations, support, and troubleshooting, including Microsoft products and business specific applicationsWireless device support and troubleshooting, including Apple and Android productsPrinter and related equipment troubleshooting
Working knowledge of Microsoft operating systems and applicationsWorking knowledge of LAN, WAN, AD, file server technology and use of ITSM toolAbility to work in a team environment and multi-task
Interested candidates who wish to apply for the above position, please send in your resume to [emailprotected] We regret that only shortlisted applicants will be notified by our consultants.
CAPITA Pte Ltd Registration No.: 08C2893 | EA REG R1216813 Consultant code: JAM