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Desktop Support Technician

Location Burnaby, United States
Posted 17-January-2019
At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.



Our client is the worlds leading computer components manufacturer seeking a Desktop Support Technician to provide second level support to employees by installing, maintaining, and repairing all company supported hardware and software. This position will troubleshoot computer problems, determine problem source, and advise on appropriate action.



Primary Responsibilities:
Monitor computer hardware performance and diagnosing problems Upgrade computers through the addition of new hardware, such as additional RAM or a new disk driveReplace worn or defective parts and clean computer hardware according manufacturersspecificationsPerform testing of equipment that has been repaired, prior to returning the equipment to the userSet up new configurations for computers including OS image deploymentInstall, configure and upgrade software applications including rollout projectTroubleshoot and resolve software applications and OS related problemsTrack and route problems and requests tickets, and document resolutionsIdentify, prioritize, and escalate situations requiring urgent attentionPerform system health check and mitigation to meet software and security standard including encryption, patching and backup Core Client Hardware And Software Environment: Lenovo Thinkpad laptops, Dell Optiplex desktops, MAC Books, MAC OS, Microsoft Windows 10 / 7 / XP / 2000 / XP OS, Microsoft Office 365 / 2003 / 2007 / 2013 / 2016, Microsoft ATP and LAPS, Quest KACE, Crashplan, McAfee AV / ePO, Palo Alto Network VPN, Adobe Acrobat, SAP, Exceed on Demand and EDA tools for Windows.



Knowledge and Skill Requirements:
Advanced technical skills in installation and troubleshooting of relevant software and hardwareKnowledge and experience of customer IT service delivery, ticketing, and knowledge-based systemsExtensive experience of supporting Office 3653-5 years of related experience and trainingA+ certificationMicrosoft MCP certified a plus Key Competencies: Positive attitude and collaborative team spiritOral and written communication skillLearning skillsCritical ThinkingCustomer service orientationDetective-like troubleshooting and problem solvingAdaptability and flexibilityPlanning, organizing and prioritizing skills Attention to detailStress tolerance


W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcellSupports Equal Employment Opportunity eXcell , a division of CompuComSystems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit


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