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Technical Support

Location Washington, United States
Posted 23-January-2019


Provide quick, efficient technical support to office or business unit users of proprietary or custom application software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software.



Functional responsibilities include but are not limited to the following: Quickly assess clients situation or support needs and provide resolution, using knowledge of current FM issued technologies and software.Prepare, provision and install technologies (computers, monitors, phone, etc.) for new users.Provide overview of operation, tutoring and configuration of technology to the users specifications. Maintain flexibility to regularly rotate through different technical specialties & skill setsWorking knowledge of Technology applications and tools (Active Directory, ServiceNow, SCCM).Provision and provide services to mobile devices. As well GOOD provisioning and servicing for Smartphone devices.Other services as may be identified. Minimum Experience Knowledge of ServiceNow or any support tools (Example: Remedy) CompTIA Certified (A+, Security+, or Network+) or 2+ years IT support or related experience


Specialized Knowledge and Skills Knowledge of Windows 10, MS Office Products, Cisco Jabber, Outlook. Must have a strong work ethic; be a self-starter and able to work independently.Ability to work well with people from many different disciplines with varying degrees of technical expertise.Excellent written, verbal communications and interpersonal skills.


Princeton Information is one of the nations top five privately-held IT consulting firms, in business since 1985. Princeton Information services a clientele of primarily Fortune 500 companies nationwide.With annual revenues over $120 million, Princeton Information operates across the US from multiple regional offices.

Our Commitment to Our Consultants

As a privately held company, Princeton Information is solely committed to the success of clients and consultants - not to any shareholders. PIs success is grounded in the relationships we build with our consultants. We seek the best people; provide career path counseling; as well as the most challenging opportunities in business and in IT. As part of its culture of loyalty and commitment to its consultants, Princeton Information is committed to doing all we can to ensure our consultants have the best possible search, placement and work experience possible.

Our Services

Working with one Princeton Recruiter will gain you access to over 500 open requirements with the top clients in the US across all industries (finance, insurance, pharmaceutical, commercial, telecom, media, manufacturing) nationwide.Our local recruiters have in-depth knowledge of our clients and opportunities. They will work with you to find you the best possible opportunities for you and your career.

Our Relationships

Our relationships with our clients, as well as our consultants, are critical to our success!We have a robust sales organization that ensures that Princeton has the inside track on what attributes a person needs in order to be successfully placed and engaged at our clients.We know the technical and non-technical skills that our clients are looking for and we ensure that you are educated about the client prior to your interview with them. Princeton is committed to going above and beyond to ensure that each meeting you have with a client is a successful one!

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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