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IT Helpdesk Engineer - 2nd /3rd line

Location Barking, United kingdom
Posted 18-May-2019

Long established IT re-seller/MSP are seeking an experienced IT Helpdesk Engineer to provide a professional and efficient service to their range of clients. This role will be office based with around 30% of your time on clients sites. This company have been in business for over 30 years with a client retention at 97%. They offer a work hard play hard environment with a small, dynamic and friendly team. You MUST have a current full driving licence

Experience required:

Experience in a similar role, ideally gained by working for an IT reseller, VAR or solutions providerProven experience in installing and configuring and supporting Windows 365 and Win 7 etcSupporting PCs, laptops, tablets in a Windows domainSupporting Microsoft Office 2010/2013/2016 etcSupporting Office 365 /Outlook usersAbility to re-build workstations, laptopsInstallation of general PC / Network based software, Office, Sage/Adobe etcCabling; Cat5e, Patching and TerminatingGeneral experience of Active DirectoryFamiliar with Iphones, Ipads and Android devices for email and web useAble to use remote support tools such as RDP, Teamviewer, PC Anywhere and LogmeinAbility to understand IP networks and debugging of basic network problemsAble to configure ADSL routers, WIFI access points, NAS boxes, network printers and scanners

Duties and responsibilities:

Answering the incoming helpdesk calls that are logged via email, telephone and in personInvestigating and resolving helpdesk calls, escalating where neededProviding telephone and/or remote support to solve customer problems/requestsVisiting customer sites to install PCs, Laptops, software and upgradesWorking on new projects, building systems in the office for remote and on-site set up

Salary range 20-28k negotiable dependant on skills

For further information contact Kim Baker, ENS Recruitment Westcliff or apply today

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