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Engagement Support Services Administrator

Location City, United kingdom
Posted 20-May-2019

Your opportunity

We are looking to recruit creative, ambitious and industrious individuals to join Engagement Support Services (ESS) in Cardiff. This is an exciting and new opportunity to join our fast paced and growing team, and to be at the forefront of efficient working practices for the firms service lines and clients.

Your role

ESS was established to provide centralised business administration services to the Deloitte client-facing practice. The core principles behind ESS are to bring process efficiency, to operate a process of continual improvement and to drive consistency across all administrative tasks. You will work as part of a dedicated skillset team to help achieve these principles, with a coaching and mentoring structure in place to provide you with guidance and support. Though ESS is not a direct client facing team, we are involved in assisting the completion and delivery of client work giving you a broad insight into Deloitte client relationships.
As our team begins rapidly expanding you will be able to grow and develop with it. You will have the opportunity to become a subject matter expert and to advance both your technical and soft skills through our structured training and career development plans.


You will have responsibility for delivering a comprehensive range of administrative and project management tasks. Training will be provided to cover each aspect of the responsibilities below. Your role will include but not limited to:

Working effectively in a diverse team and embracing the teams culture and identity.Supporting in the creation of proposals for new client bids, completing necessary client take-on procedures and set up of new engagement/client records.Updating internal systems with up to date client relationship management information.Ensuring compliance and contractual requirements are met and maintained throughout the duration of a client engagement.Calculating client billing amounts, performing cost analysis and producing a variety of financial reports as required.Producing letters and client reporting documents using Microsoft Office tools.Organising and taking meeting minutes and producing meeting agendas.Completing engagement close down procedures, such as producing final bills and archiving.

Your work, your choice

How long does impact take? How long is a piece of string? How many seconds does a solution contain? How can we possibly tell? After all, impact can be huge or small. Immediate or years in the making. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.
We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If the working pattern you are looking for is not specifically indicated below, we are happy to discuss alternative arrangements.

Location: Cardiff
Suggested work pattern: Permanent full-time

Your professional experience

Our team come from a diverse range of backgrounds and often with very little prior experience. One thing the team has in common is pride in their role and dedication to quality. To be considered for our team you will be able to display:

Initiative, to be proactive and be able to identify appropriate solutions to problems.Consistent high quality work with emphasis on attention to detail.To collaborate with others to achieve common goals.Outstanding organisational skills, including the ability to prioritise.Professional and confident written and verbal communication.The ability to work to tight deadlines and manage expectations.Knowledge of Microsoft Excel, Word and PowerPoint (training is provided dependent on level of competency).

You are here: Engagement Support Services

The Engagement Support Services (ESS) function is a flexible, scalable service delivery model within Deloittes Shared Services Organisation (SSO). Within it, teams based in Cardiff, Hyderabad and Milton Keynes work seamlessly to provide a range of high-quality services and support directly to Service Line colleagues across Audit, Financial Advisory, Risk Advisory and Tax. A move to ESS will help you to build a rewarding and balanced career.

Your service line: Internal Services

At Deloitte, we are all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Shared Services, National Quality & Risk Management, IT Services, and Property & Corporate Services, together we live, breathe and deliver the Deloitte experience.

For a full job description please visit our online Deloitte Careers portal

Requisition code: 160157

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