Who you are As Domain Expert - Japanese Language Interpreter and Translator, you are responsible to provide translation and interpretation support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
What will you do
Adopt the given technology to meet the drift of customer and business requirements Translation and Interpretation of technical restoration actions and plans via email, messaging, updating Technical and Functional management if necessary along with business impact to be quantified and documented for reporting purposes Aim is to reduce restoration time and partner concern to Situation Management for P1 incidents, via BRM ownership supplemented by delivery support teams Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment Participate in Disaster Recovery planning and tests as scheduled Problem determination and resolution within expected time frame Act as the central communication point for interpretation and translation Understand and clearly communicate the business impact of Japanese Language projects Lead daily Operations meetings provided there are no P1 incidents running Aid with identifying problem management trends.
Salary: Not Disclosed by Recruiter
Industry: IT-Software, Software Services
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Role:Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
Desired Candidate Profile Required Professional and Technical Expertise
Minimum 3+ years of experience in Japanese Language with interpretation and translation. Proficient in storage management services (including backup and restore) Working ability in managing network SSL connectivity and certificate of authority renewals In-depth understanding of components like Database, LDAP and application servers Proficient in Windows and Unix administration Preferred Professional and Technical Expertise
Proficient in working with high availability environment along with alignment to process (ITIL) You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications.
Preferred Education: Master's Degree
UG: Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization
Doctorate:Doctorate Not Required
IBM India Pvt. Limited
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
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