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itSM Process Manager

Location Poland, United States
Posted 13-June-2019

DXC Technology (NYSE DXC) is the worlds leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries The companys technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions DXC Technology is recognized among the best corporate citizens globally For more information, visit wwwdxctechnology

Regional Delivery Poland Center located in Warsaw and Ld offers software development and maintenance services to DXC Technology customers all over the world Poland Center focuses on Data Warehousing/Business Intelligence, Web Solutions, SAP R/3 and SAP BW implementation, Application Management, Quality Assurance & Testing, Business and Systems Analysis Most of Poland Center employees hold multiple certifications from Oracle, Sun, Microsoft, SAP, OBI, ISEB, ISTQB, ITIL, CMMI, PMP and Six Sigma

We are looking for

IT SM Process Manager with German

Job location Warsaw or Ld

Successful candidates will join a delivery organization providing Applications Management Services for multiple clients from various industries and sectors The scope of responsibilities will be assistance in definition, deployment and later on comprehensive governance of selected IT Service Management processes for key client in German banking sector We are looking for candidates experienced in the area with excellent communication skills (including German language) to join dynamic team forming Delivery Unit

Job responsibilities of this role will include

Assistance in definition and effective deployment of selected IT SM processes,
Process governance of selected IT SM processes,
Monitoring and control of process execution adherence to process definition,
Monitoring, reporting and control of defined process KPIs,
Active participation in respective Process Board meeting with relevant stakeholders including client representatives,
Drive effective Continual Process Improvement by gathering improvement needs and ideas, authorizing execution and coordination to successful implementation

We require

Very good ITIL methodological knowledge and understanding of Process governance, Service Level, Incident, Problem, Configuration, Change and Release Management processes,
3 years relevant experience in an IT Service Management roles with responsibility for process design, implementation, execution and continual improvement,
University degree (BSc/BA or higher),
Experience utilizing Service Management tools preferably ServiceNow,
Very good knowledge of written and spoken English,
Very good knowledge of written and spoken German,
Excellent communication skills,
Strong listening, problem solving, negotiation, and facilitation skills,
Teamwork and ability to work under pressure

We appreciate

ITIL v3 Intermediate or Expert certification,
Practical knowledge and industry certifications in the following areas Project Management,(PMP, Prince 2), Lean IT, COBIT, Agile, Scrum or DevOps,
Experience in banking or finance sector,
Experience working in multi-organization worldwide teams

We offer

Interesting career development opportunities with latest industry trends like Digitalization, Robotics, Cloud Based Delivery, DevOps, Analytics and Big Data,
Work in an international company,
Modern and friendly work environment with open door policy,
Professional training,
Competitive salary and flexible working hours,
Private medical care,
Social benefits system,
Life insurance,
Extended Wellness and sport Program

Profile Summary: Employment Type : Full Time Eligibility : Any Graduate Industry : Software Services, Internet/Dot com/ISP Functional Area : IT Software : Software Products & Services Role : Project Leader/ Project Manager Salary : 300000-600000 P/A Deadline : 09th Dec 2019

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