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IT Support Engineer - Executive Support

Location New York, United States
Posted 11-November-2019
Kforce is working with a global asset management firm with over $40 billion AUM and a broad range of investment strategies in private equity and credit platforms. They are searching for a well rounded IT Support Engineer with executive support experience (a must have experience) in New York, New York (NY). Aside from your day-to-day support, you'll be support a high profile CEO. Responsibilities The responsibilities of this individual will include, but not limited to, the following:Operational support - Candidate will provide the highest level customer service and technical support for our Business, fielding incoming requests via our ITSM provider Service-Now; The qualified candidate will be the sole resource physically in the New York office Executive Support: Provide white glove technical support to the Firm's senior management team including executive assistants, and other high level staff Job duties include supporting a variety of Windows and Apple hardware products, multi-site meetings or conferences using telephony or AV equipment, mobile devices, core productivity applications, and creative problem solving for unusual circumstances or request You will be available for after-hours support for executives when needed Working with other IT teams you will recommend and update existing processes/technologies to better match the needs of the executive user community Respond to, follow up, document and close out system generated incident tickets (in Service-Now) Desktop Engineering: Support & assist the desktop engineering manager with the maintenance of desktop related application Proactively identify and recommend solutions to improve performance, reliability, and manageability of the Windows platform Configuration of desktop system deployments, imaging, asset management and security of desktop environment. Configuration of mobile devices, printers, headsets Microsoft OS (Windows 10) Microsoft Office Suites (2016 and O365) Peripheral equipment support (HP printers & Konica Minolta Copiers) HP/Lenovo hardware support Mobile device configuration and troubleshooting (iPhone &iPads) Strong understanding of fundamental Windows technologies, including: Active Directory, group policy, Windows Debugger, Process Monitor, Windows Performance Toolkit Strong SCCM skillsets particularly around version 2012 R2 and Current Branch Intermediate understanding of imaging technologies, including Microsoft Deployment Toolkit, SysPrep, Windows PE and Druva enterprise backup technology Experience with enterprise security product, such as anti-virus, SSO, data-loss prevention and encryption software Intermediate abilities and expertise in support of network communication protocols, especially TCPIP and WAN communications Strong analytical ability; must be able to solve complex problems both individually and as part of a team Exceptional customer service and communication skills with the ability to work in a fast-paced, changing environment, experience of supporting C Level Executives Ability to understand business requirements and develop solutions to meet those needs Excellent prioritization and time management skills Ability to function independently ? self-motivated Communicative and take pride of sharing knowledge and information A nice to have: SCCM - Create, manage, and monitor software packages, software updates, advertisements, and collections within SCCM for targeting deployments Video conferencing - Assist with the configuration, maintenance and improvement of the existing VC infrastructure Knowledge of Polycom Bridge, LifeSize and Polycom codec's, Crestron and iPad driven room controls Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy Compensation Type: Years

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Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
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