MyPage is a personalized page based on your interests.The page is customized to help you to find content that matters you the most.

I'm not curious

Customer Experience Delivery Manager

Position Type Direct Contract
No. of opening(s) 1
Location Singapore
Posted 23-April-2020
Our client is seeking a dynamic Customer Experience / CX Delivery Manager to implement and scale initiatives to achieve better and seamless service delivery transformations.

You will be working on various initiatives to improve our clients customer experiences and implementing new ways of delivering seamless Customer Experience CX services.

Skill-set Requirement
  • Degree in Information Technology, Computer Engineering, Computer Science or Information System;
  • At least 8 years of working experience with 4 years of Customer Experience CX, customer journey experience in the service industry;
  • Leader with out of the box thinking and quick decision making capabilities;
  • Knowledge and implementation of customer experience and customer research projects;
  • Timely delivery of projects and strong project management skills will be required;
  • Strong written and verbal communication skills and should be good at presenting/ facilitating;
  • Should be a good team player as will be required to work with various project stakeholders.

Desirable Skills
  • PMP Certification;
  • Design Thinking Experience.
Job Responsibilities
  • Responsible for leading teams to develop an understanding of customers pain points and solution to deliver a more seamless and integrated experience;
  • Work alongside user interface and experience experts to improve customer facing digital services / applications;
  • Responsible for re-looking at the back-end processes and coming up with solutions which allows the customers to easily interact;
  • Identify consumers pain-points and put together a strategy to prevent and recover the bad experience;
  • Manage and coordinate workflows with project managers and schedules, requirements, goals and assignments as required;
  • Work closely with different teams to understand customers requirements better and providing appropriate solutions accordingly;
  • Prepare reports and statistics on a regular basis for submission to Senior Management.
Role Compatibility
General Management, Project Management
Level Compatibility
This job is listed under Development & Implementations , Project & Service Management and E-Commerce Community

Interested in this Job? Do you want to Re-Apply?

Location *
LinkedIn Profile
Tap to Attach your LinkedIn Profile

Company Details

Sciente International Pte Ltd
Sciente International Pte Ltd

Awards & Accolades for MyTechLogy
Winner of
Top 100 Asia
Finalist at SiTF Awards 2014 under the category Best Social & Community Product
Finalist at HR Vendor of the Year 2015 Awards under the category Best Learning Management System
Finalist at HR Vendor of the Year 2015 Awards under the category Best Talent Management Software
Hidden Image Url