Customer Management is looking for a Core Platform Specialist - Location Flexible
Were supporting our clients as they adapt to a new world in the wake of COVID-19. Were now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.
Working within the Core Platforms team, the role of the Specialist is to provide support and delivery of services for our dynamic estate of users across our Strategic Citrix and Desktop estates to our 14,000 users worldwide. The role is expected to follow technical strategy, processes and standards. This role primarily covers Citrix technologies (including, but not limited to, Citrix XenApp Solutions, XenServer, Storefront Servers, Provisioning Services, NetScaler load balancing and Access Gateway) as well as its supporting technologies. Expertise in Citrix packaging, demonstrating and in-depth knowledge of packaging tools, processes and operating system integration techniques would be advantageous.
Knowledge of Microsoft Windows, VMware, NetApp Storage, Active Directory, and Azure technologies is advantageous.
Responsibilities will include:
* Providing technical expertise and guidance to the Core Platform team and key stakeholders regarding desktop virtualisation infrastructure. * Designing, developing and implementing desktop virtualisation infrastructure * Implementing client-side project requirements on desktop virtualisation infrastructure * Ensuring as a team we utilise product efficiently and maximise our investment in virtualisation technologies. * Creating application packages that are consistently stable, reliable and meet customer requirements within demanding timescales
The role will responsible and accountable for close working relationships with the distributed teams both on and offshore to help develop the CCM function and ensure utilisation of the team is optimal by maximising placement of work and developing skills within the team.
Experienced working in a similar role and fast paced IT environment supporting more than 1500 servers across multiple sites both in the UK and EMEA.Must have analytical skills and be able to solve technical problems across different application delivery platforms.Must understand the complexities of the virtualised application layer created by App-V and the impact to multi-user platforms.Must be a team player and be able to demonstrate excellent interpersonal skills.Must have a mature attitude and a willingness to assume responsibility.Must be able to demonstrate effective communication skills, both written and verbal, to all levels within the organisation.Desirable qualifications within the field of expertise. e.g. Citrix, Microsoft.Experience with large Citrix deployments and managing applications across these.Experience of operating in a PCI compliant environment.Able to work in an ITIL Service environment.Extensive experience of Group Policy / Preferences and Active Directory.Experience of implementing legacy applications into new application delivery platforms. Experience in Desktop Imaging tools and techniques. (Eg, SCCM)Experience with Azure Cloud.
All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capitas offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and were doing everything we can to keep our colleagues and customers safe during this time.