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Desktop Imaging Technician

Location Vickery, United States
Posted 26-September-2020
Description
Genesis10 is actively seeking a Desktop Imaging Technician for a leading financial institution. This is a 3-month W2 only contract position in Brooklyn, OH. Job Description The Desktop Imaging Technician is to provide support for all employees of the Client and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position is limited to the deployment of IT assets to all of Client's employees no deskside support will be required but you will still need to work directly with various lines of business across the bank. Responsibilities include imaging, configuration, and troubleshooting of personal computers. This position requires analysis, and excellent communication skills. Engage in the support of Client's computer platforms at corporate, campus and data center locations. Provide high level of customer service to Client's internal client base and other support teams Effectively communicate with the end user Image, configure and ship Microsoft Windows and Apple MAC OS computers Complete work on assigned tickets within SLA Use industry standard concepts, practices, and procedures Follow established and documented guidelines to perform the functions of the job Communicate using excellent grammar and listening skills Work closely with team and produce clear documentation Learn new things and adapt to new procedures Manage inventory of Client's IT assets using asset tracking software Facilitate daily shipping and receiving of various IT assets Assist in daily monitoring of team email inbox Be detail oriented and thorough, must follow tasks through to completion Mandatory Requirements 2 + years of technical support experience in a computer support environment Possess an Associate degree in computer science andor business, or the work experience equivalent Work within a customer oriented, positive team environment Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff Provide support on single projects and initiatives within scope, budget and timeline Experience imaging computers and provisioning applications using Microsoft System Center Configuration Manager (SCCM) Active Directory Jamf ServiceNow Configure, troubleshoot and repair hardware Ability to work independently on individually assigned tasks Ideal Candidate Configure, troubleshoot and repair hardware Demonstrate functional knowledge of information security and best practices Possess excellent customer service skills If you have the described qualifications and are interested in this exciting opportunity, apply today! About Genesis10 Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at . 'Genesis10 is an Equal Opportunity Employer, MFDV

 
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