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Field Services Support

Location Arlington, United States
Posted 08-October-2020
Description

Field Services Specialist Client Support

Location: Arlington, VA (North Rosslyn)

Initial term: 12 months

This role provides internal end-user support for hardware, software and networking solutions. You will work as part of a dynamic team to deliver world-class IT support service to our employees through both proactive maintenance and reactive troubleshooting/problem solving. A sense of urgency, excellent time management, and strong communication skills will play a key role in your success.

Preferred Skills

Working knowledge of Office 365 Enterprise applications (i.e., Power BI, Flow, Power Apps, Teams, SharePoint)Proven ability to provide individual and/or group training sessions on the use of technology to non-technical peopleWireless Display configuration and troubleshooting

Required Skills - HP laptop/desktop configuration, troubleshooting, and repair - HP Printer & MFP maintenance and troubleshooting - Mobile device (iOS & Android) configuration and troubleshooting - Conference room technology - Windows 7/10 operating systems installation, repair, configuration, troubleshooting (Mac/MacOS knowledge is a plus, but not required) - Web Browser (e.g., Internet Explorer, Chrome, Edge) configuration and troubleshooting - Working knowledge of the Microsoft Office Suite 2016/2019/365 ProPlus (i.e., Word, Excel, PowerPoint, OneNote) - Working knowledge of common enterprise tools including; PC-to-PC support solutions, VPN client software, Microsoft Tools (e.g., Active Directory, PowerShell, Computer Management) - Client-side network configuration and troubleshooting in a broad range of environments (i.e., corporate LAN/WLAN, home routers, mobile broadband/WWAN/hotspots)

 
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